Trial Success Manager

3 Months ago • 5 Years + • $100,000 PA - $135,000 PA

Job Summary

Job Description

As a Trial Success Manager (TSM), you will manage the proof-of-concept (POC) process, impacting trial conversion and long-term program success. You will collaborate with Motive's pre- and post-sales teams and external stakeholders. You will be responsible for managing and supporting trial activities for Enterprise Account Executives and Sales Engineers. This includes designing and configuring the Motive platform to meet client needs, acting as a subject matter expert, and creating training materials. You will also use reporting and data analysis to provide insights and keep stakeholders informed.

Must have:

5+ years of client-facing experience in a SaaS environment.
Experience managing a software/hardware Proof of Concept process.
Strong organizational skills and ability to multitask.
Ability to communicate complex ideas clearly.

Good to have:

Project management experience (PMP preferred).
French or Spanish speaking a plus.

4 skills required

4 skills required for this role

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Job Details

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As the trial process lead, Trial Success Managers (TSMs) will manage key elements of our proof-of-concept (POC) process impacting both trial conversion as well as the long-term success of the program. TSMs will instill confidence in Motive’s product set through consistent collaboration between Motive pre- and post-sales teams as well as external stakeholders. This is a high-profile role keenly focused on overall sales success and revenue growth of the company, particularly the Enterprise Sales business.

What You'll Do:

Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers
Partner in developing and implementing key goals, objectives, and success criteria for each trial
Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems
Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques
Create and deliver effective onsite and web-based training and best practice presentations
Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey
Communicate updates on major milestones and keeps all stakeholders informed of progress

What We're Looking For:

5+ years of experience in a client-facing role; fast-paced SaaS environment is preferred
Experience managing and leading a software/hardware Proof of Concept, Proof of Value, or Trial process
Project management experience (PMP preferred)
Strong organizational skills and the ability to multitask/handle urgent requests with poise and professionalism
Ability to interface at all levels within the organization to effectively communicate complex ideas and concepts clearly and concisely
Bachelor's Degree or equivalent experience
Ability to travel 20-25% domestically as well as potential international travel
French or Spanish speaking a plus

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The on-target earnings (base pay + commissions) for this role:

$100,000 - $135,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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