Virtual / Inside Sales Manager, Berlin (m/w/d)

As an Inside Sales Manager, you are a talented and motivated part of the management team in your market. You have the strength to develop and guide people so that everyone can shine with their individual strengths. In addition, you will be a frontline team leader, taking care of the team's daily activities, ensuring team operations, and dealing with customer escalations. Your job is to support and develop the team through training, coaching, motivation and analysis of sales and delivery KPIs. You will drive key projects related to the growth and development of virtual sales in Central Europe. A keen eye for operational details and the ability to drive change and improvement within the team is what sets you apart.

• Drive business and maximize sales through excellent customer service and deep product knowledge
• Ensure that sales targets, pick up rate goals, KPIs, and 0oerational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders and customer satisfaction scores
• Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the team
• Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
• Guide and coach employees towards providing a best in class customer experience at all times, including providing support to the team in dealing with difficult customers conversations
• Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it
• Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities