Job Description
- Experience as a Voice and Accent Trainer
- Strong understanding of voice modulation
- Excellent communication and interpersonal skills
- Ability to coach and mentor individuals
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
- Conduct comprehensive voice and accent training sessions for agents involved in outbound calling.
- Design and deliver personalized coaching sessions
- Develop training materials and practice exercises.
- Provide feedback and progress reports to clients.
- Work on voice clarity, articulation, and pronunciation adjustments.
- Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.
- Monitor and assess agents’ performance on calls, providing constructive feedback and actionable insights for improvement.
- Design and implement evaluation processes to track progress and measure the effectiveness of training programs
- Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.
- Conduct refresher training sessions to ensure continuous improvement and skill retention.
- Understand and address cultural differences to tailor training programs effectively
Primary Skills
- Experience as a Voice and Accent Trainer, preferably in the BPO,
- Strong understanding of voice modulation, phonetics, and accent neutralization techniques
- Excellent communication and interpersonal skills.
- Ability to coach and mentor individuals at various skill levels, from beginners to advanced.
- Sensitivity to cultural nuances and ability to adapt training methods accordingly
- Certification in Voice and Accent
Skills (competencies)
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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