Voice & Accent Trainer

Job Description

• Conduct comprehensive voice and accent training sessions for agents involved in outbound calling.
• Design and deliver personalized coaching sessions
• Develop training materials and practice exercises.
• Provide feedback and progress reports to clients.
• Work on voice clarity, articulation, and pronunciation adjustments.
• Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.
• Monitor and assess agents’ performance on calls, providing constructive feedback and actionable insights for improvement.
• Design and implement evaluation processes to track progress and measure the effectiveness of training programs
• Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.
• Conduct refresher training sessions to ensure continuous improvement and skill retention.
• Understand and address cultural differences to tailor training programs effectively

Primary Skills

• Experience as a Voice and Accent Trainer, preferably in the BPO,
• Strong understanding of voice modulation, phonetics, and accent neutralization techniques
• Excellent communication and interpersonal skills.
• Ability to coach and mentor individuals at various skill levels, from beginners to advanced.
• Sensitivity to cultural nuances and ability to adapt training methods accordingly
• Certification in Voice and Accent

Skills (competencies)