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Account Manager

New Jersey, United States (On-site)

Account Manager

2 Months ago • 3-4 Years • Account Management

About the job

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Job Description

WebMDMedscape is looking for an experienced and motivated client services professional to join their Account Management team. As the day-to-day lead on assigned accounts, you will be responsible for building and maintaining strong customer relationships, ensuring the timely and successful delivery of solutions according to client needs and objectives. Responsibilities include managing partnerships, supporting client communication, and ensuring client satisfaction by providing the highest caliber customer-service experience. This full-time position offers a competitive salary, equity, and benefits with opportunities for advancement.

Must have:

Minimum 3-4 years of experience with a combination of digital, agency and healthcare experience
Minimum 1-2 years of experience in Account Management
Passion for customer service and ensuring clients have the best experience
Passion for organization and documentation skills, with a keen attention to detail
Deep digital advertising understanding
Familiarity with HCP-based clients including MLR process

Good to have:

4-year Bachelor’s degree

Perks:

Competitive salary
Equity
Benefits
Opportunity for advancement

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

We’re looking for an experienced and motivated client services professional to join our Account Management team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project management and timeline execution.

What Makes This Job Amazing

You’ll become part of our high-performing, and close-knit account team
You will function as the day-to-day lead on your book of business
This is a full-time position that offers a competitive salary, equity, and benefits.
We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Role Responsibilities include, but are not limited to:

Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
Build and maintain strong client relationships, including onsite presence as needed
Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
Support overall client satisfaction by providing the highest caliber customer-service experience
Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
Client travel as required

Qualifications:

4-year Bachelor’s degree preferred or will consider related experience.
Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience

Minimum of 1-2 years of experience in Account Management
Passion for customer service and for ensuring that our clients have the best experience possible delivering flawless execution across all projects
Passion for organization and documentation skills, with a keen attention to detail
Deep digital advertising understanding
Familiarity with HCP-based clients including MLR process

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