Aftersales Support Specialist

Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation, and efficiency.

Tesla is looking for a Aftersales Support Specialist to join our Aftersales team for EMEA based in the Netherlands. This group plays a cross-functional role in the global and regional design, planning, building, start-up and optimization of Tesla’s commercial parts distribution infrastructure and organization. 

Aftersales Support Specialist is responsible for overseeing external body repair part orders through Electronic Parts Catalog. This position requires a significant amount of customer interaction, so the ideal candidate will possess customer service acumen, but also the ability to provide a basic level of technical support. The main goal is creating a fast, frictionless, accurate and predictable parts flow from distribution centers to end external shops.

• Provide world class customer service to our commercial customers
• Promotes and drives continuous improvement of the ordering flow to accomplish rapid parts fulfillment
• Identify and report patterns on recurring issues and propose appropriate resolutions and improvements
• Identify and implement initiatives for tactical optimization of daily operations, process and systems for efficiency of transport, warehouse or service center capacity
• Operate our various systems to track the health of order fulfillment