Application Operations Engineer
Job Summary
Job Description
The Application Operations Engineer will be responsible for managing complex applications hosted on the cloud, supporting application maintenance activities, and managing daily data processing and troubleshooting failures. They will build proactive monitoring and alerting services and automate tasks using Ansible, Python, and Perl scripting. This role involves setting up and securing new application instances, change management, and creating deployment and rollback plans. The engineer will also create and maintain a knowledge base and create deployment scripts for different environments, configure and optimize instances for optimal performance, and provide support and implementation alongside technical and operations teams. The engineer will work on complex customer problems and help build and improve customer operations through automation and deployment of AWS resources. The role also involves driving customer communication during critical events and providing on-call off-hour support in a 24/7 shift environment.
Must have:
- Managing Complex Applications hosted on cloud
- Support Application maintenance activities
- Managing Daily data processing & troubleshoot failures
- Building proactive Monitoring & alerting service
- Automation using ansible, python, Perl scripting
- Setup & securing new Application instances
- Change management, Building deployment and rollback plans
- Creating and maintaining knowledge base for technical resolutions
- Create and setup deployment scripts for different environments
- Configure and optimize instances and web servers
- Support, Architect and Implement alongside Technical teams
- Work on critical, highly complex customer problems
- Help build and improve customer operations through scripts
- Collaborate and help build utilities and tools
- Drive customer communication during critical events
- Provide on-call off hour support and flexible to work in 24*7 shift environment
- 5+ years of relevant experience
- Excellent hands-on experience in managing Application Support
- Strong problem solving, analytical and communication skills
- Exposure in handling complex application performance issues
- Exposure to APM tools like AppDynamics, Dynatrace
- Excellent skills on managing containerized / cloud-based application
- Good experience in a DevOps environment
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Application Server ( skills on any of Middleware technologies
- Good understanding on Networking , Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
- Experience in working with tools like OpsGenie, Nagios, Rundeck
Good to have:
- Cloud / Application level Security experience
- experience in Banking & Financial domain
- Has worked in an Agile / Sprint development model.
15 skills required
Job Details
Application Operations Engineer
Description
We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations.
This position is for US development center.
What you get to do
You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.
As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.
Responsibilities:
- Managing Complex Applications hosted on cloud
- Support Application maintenance activities
- Managing Daily data processing & troubleshoot failures
- Building proactive Monitoring & alerting service.
- Automation using ansible, python, Perl scripting
- Setup & securing new Application instances
- Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
- Creating and maintaining knowledge base for various technical resolutions
- Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
- Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
- Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
- Drive customer communication during critical events.
- Provide on-call off hour support and flexible to work in 24*7 shift environment
Qualifications & Skills Sets :
- 5+ years of relevant experience
- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
- Strong problem solving, analytical and communication skills
- Exposure in handling complex application performance issues
- Exposure to APM tools like AppDynamics, Dynatrace
- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
- Good understanding on Networking , Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
- Experience in working with tools like OpsGenie, Nagios, Rundeck,
Additional Skills Desired:
- Cloud / Application level Security experience
- experience in Banking & Financial domain
- Has worked in an Agile / Sprint development model.
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