Application Support Engineer
Job Summary
Job Description
We are seeking talented and motivated professionals to join our team, focusing on delivering the latest in Application Operations (SaaS) using AWS. You will configure backend systems and infrastructure for our global SaaS platform, leveraging a comprehensive understanding of the Amazon AWS platform. This role involves troubleshooting and problem-solving in a culture that encourages autonomous productive teams. You will work with highly talented engineers and architects, deploying, monitoring, automating, and supporting a highly scalable real-time critical platform impacting millions of individuals and billions of dollars. Responsibilities include managing complex cloud-hosted applications, supporting maintenance activities, managing daily data processing, troubleshooting failures, building proactive monitoring and alerting services, automation using Ansible, Python, and Perl scripting, setting up and securing new application instances, managing changes, deploying patches, creating deployment and rollback plans, and maintaining a knowledge base. You will also create and set up deployment scripts, configure and optimize instances and web servers, and collaborate with technical and operations teams to meet customer needs. The role involves working on critical customer problems spanning multiple AWS services, improving customer operations through automation, building utilities for internal use, and driving customer communication during critical events. On-call support and flexible work in a 24/7 shift environment are also required.
Must have:
- 5+ years of relevant experience
- Application Support (3 tier/2 tier apps)
- Problem-solving, analytical, and communication skills
- Handling complex application performance issues
- APM tools (AppDynamics, Dynatrace)
- Cloud-based application management (AWS: EC2, S3, IAM, ELB, VPC, VPN)
- DevOps/Operations/Infrastructure experience
- Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills (SQL, Oracle, Postgres, Cassandra)
- Application Server skills (Tomcat, WebLogic, WebSphere)
- Networking and Load Balancer understanding
- Scripting language exposure (Ansible, Perl, Python, Ruby, Shell, Powershell)
- Experience with tools like OpsGenie, Nagios, Rundeck
Good to have:
- Cloud/Application level Security experience
- Banking & Financial domain experience
- Agile/Sprint development model experience
17 skills required
Job Details
Description
Application Support Engineer
Description
We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations.
This position is for US development center.
What you get to do
You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.
As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.
Location: Atlanta, GA
Mode: Hybrid
Salary/Rate: 55-65k PA /$40-$47/hr
Responsibilities:
- Managing Complex Applications hosted on cloud
- Support Application maintenance activities
- Managing Daily data processing & troubleshoot failures
- Building proactive Monitoring & alerting service.
- Automation using ansible, python, Perl scripting
- Setup & securing new Application instances
- Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
- Creating and maintaining knowledge base for various technical resolutions
- Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
- Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
- Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
- Drive customer communication during critical events.
- Provide on-call off hour support and flexible to work in 24*7 shift environment
Qualifications & Skills Sets :
- 5+ years of relevant experience
- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
- Strong problem solving, analytical and communication skills
- Exposure in handling complex application performance issues
- Exposure to APM tools like AppDynamics, Dynatrace
- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
- Good understanding on Networking , Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
- Experience in working with tools like OpsGenie, Nagios, Rundeck,
Additional Skills Desired:
- Cloud / Application level Security experience
- experience in Banking & Financial domain
- Has worked in an Agile / Sprint development model.
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