Bilingual (Spanish/English) Member Loyalty Representative

1 Day ago • All levels

Job Summary

Job Description

The Member Loyalty Representative role focuses on creating a rewarding member service experience, primarily in stores and through community outreach. Responsibilities include greeting members, processing transactions, and educating potential members about Oportun's financial services. The role involves exceeding lending and servicing goals, building relationships with local businesses, and participating in community events. The representative will also handle light housekeeping, use computers, and travel to different work locations. The position requires bilingual skills, an outgoing personality, and a passion for helping others. They will be a role model for Oportun’s Core Values.
Must have:
  • Bilingual in English and Spanish is required.
  • Must be outgoing, sales-focused, and enjoy speaking with people.
  • Must love helping members, including outreach and educational activities.
  • Available to work weekends and flexible schedules.
  • Reliable attendance to support store operations.
Perks:
  • Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) for volunteer activities each year
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

Job Details

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

RESPONSIBILITIES

  • Welcome members with a warm greeting and provide quality member service.
  • Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
  • Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
  • Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
    • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
    • Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
    • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
    • Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
    • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
  • Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
  • Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
  • Stand while assisting members; sitting is allowed during non-member-facing tasks.
  • Occasionally unpack and store office or cleaning supplies.
  • Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
  • Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

REQUIRED QUALIFICATIONS

  • Must be bilingual (English/Spanish).
  • Must be outgoing, sales-focused, and enjoy speaking with people.
  • Must love to help members, including prospective members through outreach and educational activities.
  • Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
  • Must have regular, reliable, and predictable attendance to support store operations.
  • Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
  • Ability to lift and/or move objects up to 25 pounds, as needed.
  • Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
  • Ability to organize and file paper documents.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE

  • Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) to participate in volunteer activities each year
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives $$
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

The base hourly rate for this full-time position is $20.00 - $23.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”

Similar Jobs

Snloker AI - Regional Vice President - Enterprise Sales

Snloker AI

New York, New York, United States (On-Site)
1 Day ago
Greenworks Sunrise Global Marketing - Finance Manager

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
9 Hours ago
2K - Financial Analyst

2K

Novato, California, United States (On-Site)
1 Day ago
Comscore - Panel Development Analyst

Comscore

Reston, Virginia, United States (On-Site)
23 Hours ago
Oportun - Senior Product Designer

Oportun

(Remote)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoFundMe - Senior Data Scientist

GoFundMe

San Francisco, California, United States (On-Site)
7 Hours ago
Enphase Energy - Regional Sales Manager, Philippines

Enphase Energy

Philippines (Remote)
3 Months ago
Biofire DX - Molecular Specialist

Biofire DX

New York, New York, United States (On-Site)
1 Week ago
Wildlife Studios - FinOps Planning Analyst

Wildlife Studios

São Paulo, Brazil (On-Site)
1 Day ago
Google - Program Manager, Supply Chain and Inventory

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Canva - Finance Systems Engineer - Anaplan

Canva

Sydney, New South Wales, Australia (On-Site)
1 Day ago
STAGE - Creative Content Manager - Non Fiction

STAGE

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Baldor Technologies  - RevOps Analyst

Baldor Technologies

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Ciklum - Senior Data Scientist

Ciklum

Pune, Maharashtra, India (Hybrid)
6 Months ago
Tesla - Algorithms Engineer, Autobidder (Electricity Markets/Energy Trading)

Tesla

North Holland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Jose, California, United States

ByteDance - Finance Business Partner- Global Marketing & Operations

ByteDance

New York, New York, United States (On-Site)
1 Week ago
Scientific Games  - Director, General Manager of iLottery

Scientific Games

Pennsylvania, United States (Remote)
1 Month ago
Samsung Semiconductor - Staff Engineer, Design Verification

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Month ago
Oculus VR - Art Director - Oculus Publishing

Oculus VR

Los Angeles, California, United States (On-Site)
21 Hours ago
Critical mass - Associate Talent Acquisition Specialist

Critical mass

San Jose, California, United States (On-Site)
8 Hours ago
Jane Street - FTR Trader

Jane Street

New York, New York, United States (On-Site)
7 Hours ago
ByteDance - Machine Learning Engineer - Pico Perception

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Scale AI - AI Infrastructure Engineer, ML Data Platform

Scale AI

San Francisco, California, United States (On-Site)
1 Day ago
Probably Monsters - Contract QA Tester

Probably Monsters

Dallas, Texas, United States (On-Site)
2 Weeks ago
ZeniMax Media - Senior Narrative Animator

ZeniMax Media

Cockeysville, Maryland, United States (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually.
View All Jobs

Get notified when new jobs are added by Oportun

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug