Business Operations and Planning Lead, Trust and Safety

2 Days ago • 2-4 Years • Operations • $113,000 PA - $162,000 PA

Job Summary

Job Description

The Business Operations and Planning Lead, Trust and Safety, will provide centralized leadership and strategic direction for key workstreams, ensuring alignment with Google's commitment to positive global experiences. Responsibilities include partnering with analytics to develop KPIs, creating reports for strategic decision-making, implementing the OKR framework, managing resourcing needs, and articulating priorities and risks to leadership. The role requires strong communication, project management, and collaboration skills, working with executive stakeholders across Google. This is a full-time position with a competitive salary and benefits package.
Must have:
  • 4+ years experience in management consulting, operations, business strategy, or finance (or 2 years with advanced degree)
  • 2+ years experience with executive stakeholders
  • 2+ years experience developing business strategies or managing cross-functional initiatives
  • Excellent communication & collaboration skills
  • Strong project management & organizational skills
Good to have:
  • Bachelor's degree in Business Administration, Finance, or related field
  • Experience in Trust & Safety or technology
  • Data analysis skills (SQL, Tableau, Power BI)
  • Resourcing management experience
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • 4 years of experience in a management consulting, operations, business strategy, or finance, or 2 years of experience with an advanced degree.
  • 2 years of experience working with executive stakeholders.
  • 2 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Experience in business operations, strategic planning, or related roles within a technology or trust and safety context.
  • Experience in data analysis tools and software (e.g., SQL, Tableau, Power BI).
  • Experience with resourcing management.
  • Excellent communication skills, with the ability to collaborate with senior stakeholders across Google.
  • Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

About the job

As a Business Operations and Planning Lead, you will provide centralized leadership and strategic direction for key workstreams, contributing to the mission of enabling cohesion and empowering Trust and Safety. You will drive operational excellence, business insights, and ensure alignment with Google's broader commitment to delivering positive experiences globally.

The US base salary range for this full-time position is $113,000-$162,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Partner with the analytics function to develop and refine key performance indicators (KPIs) relevant to Trust and Safety's mission.
  • Create and deliver reports that inform strategic decision-making for Trust and Safety leadership.
  • Implement and manage OKR framework that aligns with strategic priorities and contributes to Global Affairs' broader mission.
  • Serve as the primary point of contact for resourcing needs, including working with cross-functional partners.
  • Partner with leadership to articulate priorities, business needs, and risks to the business and mission.

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