Customer Service Representative
Job Summary
Job Description
Nine is looking for multiple Customer Service Representatives for full-time permanent and maximum term positions to join the Australian Metro Publishing's Customer Service Centre team in Sydney. You will interact with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age. Join an enthusiastic team committed to providing outstanding customer experiences. There are multiple immediate openings available. This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. Must be available to start July 15th.
Must have:
- Deliver world-class frontline customer service to meet targets.
- Manage customer interactions via phone, email, live chat, and web forms.
- Participate in mandatory in-office sessions during induction.
1 skill required
Job Details
Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.
Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.
This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process.
The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am.
Must be available to start July 15th.
Key Responsibilities:
- Deliver world-class frontline customer service that meets or exceeds customer experience targets.
- Manage customer interactions via phone, email, live chat, and web forms.
- Participate in mandatory in-office sessions during induction.
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