Customer Success Manager

 The Company: 

HP is a Fortune 100 technology company with $58+ Billion in revenue, with over 50,000 employees operating in more than 170 countries around the world. We provide technology and services that help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create simpler, more valuable and trusted experiences with technology, continuously improving the way our customers live and work.  

Position Background:  

We are seeking a highly motivated Customer Success Manager with strong project management skills to join our dynamic team. The ideal candidate will be responsible for implementing the new pricing tool based on the Data Science models and AI for a given set of countries / business units with country category teams, ensuring customer satisfaction and success by managing customer relationships, overseeing project implementations, and driving continuous improvement initiatives. 

They ensure that the offers to customers are financially sound, legally and internally compliant as well as consistent with customer expectations. They are recognized experts for their supporting tools, compliance and supporting deal approval processes. They understand financial flows, cross-departmental links and dependencies and provide consultancy to their assigned countries and internal customer groups. They leverage their expertise to drive deal, tool, or workflow improvements.  

Responsibilities:  

• Customer Relationship Management: Build and maintain strong relationships with customers ( country category managers), acting as their primary point of contact and advocate within the organization. 

• Project Management: Lead and manage customer engagements for pricing tool implementation from initiation to completion, ensuring timely delivery, tool adoption, and quality standards. 

• Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth transition and successful implementation of the pricing tool. 

• Issue Resolution: Proactively identify and resolve customer issues, working closely with cross-functional teams to ensure customer satisfaction. Collaborate with data scientists, data engineers, and application developers to drive customer needed results. 

• Continuous Improvement: Drive continuous improvement initiatives to enhance customer experience, improve the tool and optimize the internal processes. 

• Customer Training: Provide training and support to customers, helping them to maximize the value of our solution. 

• Performance Metrics: Monitor and report on key performance metrics, providing insights and recommendations for improvement. 

Job Requirements: 

• 3-5 years of experience in customer success, account management, or project management roles. 

• Strong project management skills with a proven track record of managing complex projects. 

• Excellent communication and interpersonal skills. 

• Ability to build and maintain strong customer relationships. 

• Problem-solving skills and the ability to think strategically. 

• Proficiency in project management tools and software. 

• Ability to work independently and as part of a team. 

• Understanding or knowledge of the business finance and country category. 

Who We Are 

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone – at every level in every function, is encouraged to think big, have original ideas and express and share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP, we work across borders and without limits. Global virtual teams share resources, pool their big ideas to solve our biggest business opportunities. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. And this is how ideas and people grow.