Customer Success Manager

1 Week ago • 3 Years + • Account Management • Human Resource

Job Summary

Job Description

Keyword Studios seeks a Customer Success Manager (internal recruitment only) to work with West Coast-based clients. Responsibilities include building strong relationships with executive and business users, partnering with Account Managers for value creation and renewal, establishing KPIs to achieve customer goals, acting as a product expert and trusted advisor, presenting quarterly business reviews, advocating for customer needs, and managing multiple projects simultaneously. This role requires 3+ years of experience supporting enterprise and mid-market customers, thriving in fast-paced environments, navigating organizational landscapes, and driving strategic initiatives. The successful candidate will possess strong communication and technical skills and be comfortable working with cutting-edge technology, including mobile-first asynchronous messaging, bots, and AI.
Must have:
  • 3+ years Enterprise/Mid-Market customer success experience
  • Strong relationship-building skills
  • Excellent communication and presentation skills
  • Data-driven decision-making
  • Proficiency in managing multiple projects
  • Technical understanding of Helpshift platform
Good to have:
  • Master's degree or equivalent experience

Job Details

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones with a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Activision, Brex, Coupons.com, Electronic Arts, Supercell, Tencent, Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on over two billion devices worldwide and serves more than 820 million active consumers monthly.

We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you will be working with customers in the US, among other places.

You’ll have the opportunity to work with today’s leading B2C brands, as they begin their journey to provide the customer support experience that their customers want and need. We are looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you are excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!

Responsibilities:

  • You will build strong executive and business user relationships with Helpshift’s customers.
  • You’ll have the opportunity to work with a global CSM team and collaborate across North America, EMEA and APAC.
  • You'll partner with Account Managers on value creation to successfully renew and grow the customer.
  • You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals and reducing churn.
  • You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.
  • You will develop and present quarterly business review data to your customers and prepare post-meeting reports.
  • You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities.
  • You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.
  • You will advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed.
  • You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary.

Requirements:

  • You have 3+ years' experience helping Enterprise and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process
  • You adapt quickly and thrive in a fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical
  • You’re able to navigate an Enterprise organization’s political landscape to develop and expand relationships at all levels while driving large-scale, highly visible, strategic initiatives for customers
  • You have seamlessly supported 30-40 Mid-Market and Enterprise customers at a time
  • Bonus points for a master's degree or equivalent experience

Phases of our recruitment journey:

    • You send us your application with your updated resume and application form.
    • After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview.
    • At the end of our journey - hopefully you will receive an offer!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy policy:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Similar Jobs

Gaming Innovation Group  - Technical Integrations Intern

Gaming Innovation Group

St. Julian's, Malta (Hybrid)
1 Month ago
Addepar - Sr. Product Designer

Addepar

(Remote)
19 Hours ago
Take-Two Interactive - Product Security Architect

Take-Two Interactive

Dublin, County Dublin, Ireland (On-Site)
1 Day ago
Team Liquid - Talent Manager, EU

Team Liquid

Utrecht, Utrecht, Netherlands (On-Site)
1 Month ago
Addepar - Sr. Backend Software Engineer

Addepar

(Remote)
19 Hours ago
Thatgamecompany - Accounting and Administrative Manager - China

Thatgamecompany

Shanghai, Shanghai, China (On-Site)
1 Month ago
PlatinumGames - English Accounting Staff

PlatinumGames

Fukuoka, Fukuoka, Japan (On-Site)
3 Months ago
Playtika - VIP Account Specialist

Playtika

Romania (Hybrid)
6 Months ago
WebFX - Internet Marketing Account Strategist (Local SEO)

WebFX

Philippines (Remote)
2 Weeks ago
N-iX - Head of Payroll Accounting

N-iX

Ukraine (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - ServiceNow Developer/Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Months ago
IMC - Recruitment Coordinator

IMC

Amsterdam, North Holland, Netherlands (On-Site)
17 Hours ago
PwC - Senior Workday Integration Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
6 Months ago
Addepar - Software Engineer - Research

Addepar

Edinburgh, Scotland, United Kingdom (On-Site)
19 Hours ago
OKX - Specialist, Customer Due Diligence Operations (KYC)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Zynga - Lifecycle Marketing Specialist

Zynga

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Socialpoint - Producer - Data Engineering

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
2 Weeks ago
Take-Two Interactive - Oracle EPM Financial Consolidation Developer

Take-Two Interactive

New York, United States (Hybrid)
1 Day ago
Zynga - Senior Data Scientist (Full Stack)

Zynga

Austin, Texas, United States (On-Site)
18 Hours ago
Banyan Software - Customer Support & Onboarding Coordinator

Banyan Software

Coventry, England, United Kingdom (On-Site)
19 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Katowice, Silesian Voivodeship, Poland

N-iX - Senior AQA Engineer (with C# and Javascript)

N-iX

Poland (Remote)
2 Weeks ago
CloudLinux - Senior Go Developer for Imunify360

CloudLinux

Masovian Voivodeship, Poland (Remote)
1 Month ago
Netflix - Post-Production Coordinator, CEE

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Google - Senior Software Engineer, RCS for Business

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Weeks ago
Google - Senior Data Scientist, gTech Ads GCS Partner Engineering

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
PwC - Expert AI Developer

PwC

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
6 Months ago
Immersion Labs - Senior 3D Environment Artist / Level Artist

Immersion Labs

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Sperasoft - Senior 3D Vegetation Artist

Sperasoft

Masovian Voivodeship, Poland (On-Site)
1 Month ago
Tesla - Sales Advisor

Tesla

Ząbki, Masovian Voivodeship, Poland (On-Site)
2 Months ago
NOVOMATIC - Senior Marketing Artist (3D/VFX & Employer Branding Focus)

NOVOMATIC

Lesser Poland Voivodeship, Poland (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

N-iX - Head of Payroll Accounting

N-iX

Ukraine (Remote)
2 Weeks ago
SKYDANCE - Senior Financial Analyst

SKYDANCE

Santa Monica, California, United States (Hybrid)
1 Month ago
DraftKings - VIP Host

DraftKings

Boston, Massachusetts, United States (On-Site)
2 Months ago
Evolution - Italian Speaking Key Account Manager

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
Realworld one - Senior Account Manager

Realworld one

Freiburg, Lower Saxony, Germany (On-Site)
6 Months ago
PENN Interactive - Regional Director of Player Development

PENN Interactive

Philadelphia, Pennsylvania, United States (Hybrid)
1 Month ago
Gaming Innovation Group  - Finance Executive

Gaming Innovation Group

Community Of Madrid, Spain (Hybrid)
3 Weeks ago
Go Fund Me - Lead Technical Revenue Accountant

Go Fund Me

(Remote)
3 Months ago
Microsoft - Account Manager: Student Worker Opportunities

Microsoft

(On-Site)
1 Week ago
AppZen - Enterprise Account Executive - US

AppZen

Houston, Texas, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Pune, Maharashtra, India (Hybrid)

Katowice, Silesian Voivodeship, Poland (On-Site)

Lombardy, Italy (Hybrid)

Mexico City, Mexico City, Mexico (Remote)

United Kingdom (Remote)

Cinisello Balsamo, Lombardy, Italy (On-Site)

Silesian Voivodeship, Poland (Remote)

Silesian Voivodeship, Poland (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug