Customer Support Engineer - Japanese Language Support

Description

About the role

What you will do

• Enphase support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. 
• Conduct remote troubleshooting of Enphase products.
• Troubleshoot, approve and execute warranty claims.
• Provide pre-sales information about Enphase products.
• Assist with the activation of new Enphase sites as needed.
• Document all activity in a central CRM/Help Desk software platform. 
• Coordinate with Enphase Engineering the tracking of field issues, and subsequent product modifications or logging product bugs in a central database.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Follow departmental conventions and procedures.
• Participate in ongoing training/education of industry standards and Enphase product-specific information.
• Professionally represent Enphase via all communications mediums.
• Abide by all company policies and standards of conduct contained in the Enphase Energy employee manual.
• Perform other duties as assigned.

Who you are and what you bring

• Bachelor's degree in Engineering or equivalent
• A minimum of 1 year experience in supporting customers in a Tech Support or Customer Support role. 
• Good interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, peers, and managers.
• Fluency in English AND Japanese is essential. 
• Excellent oral, written, and interpersonal communication skills.
• Process-focused, highly organized, and comfortable in a fast-paced, results-driven environment.
• Engaging, confident, and energetic telephone personality. 
• Computer literate (PC skills essential, Mac OS desirable).
• A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background - highly desirable.
• Exposure to solar/PV-related environments - desired. 

What we offer

• A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry.
• Competitive salary plus additional benefits such as quarterly bonus and company stocks.
• A great work environment in teams with colleagues from various countries worldwide.
• Initial training, as well as continuing professional development.
• Must be willing to work fully remotely.

Please submit all resumes in English.