Customer Support Representative

4 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix seeks a dynamic Customer Support Representative to join its mobile game support team. Responsibilities include providing technical support across multiple platforms, managing player tickets with support engineers, engaging with a global player base, offering technical advice and assistance, identifying and resolving issues, and collaborating with various departments. The role requires excellent communication skills in English and Russian, plus an additional language (German, French, Italian, Portuguese, Japanese, Chinese, or Korean). Experience in customer support is essential, and mobile gaming experience is preferred. The position offers flexible work schedules with remote options (excluding Russia and Belarus).
Must have:
  • Customer support experience
  • Excellent English & Russian communication
  • Additional language proficiency
  • Technical problem-solving skills
  • Collaboration with other departments
Good to have:
  • Mobile gaming experience
Perks:
  • Flexible work schedule
  • Remote work option
  • Health insurance
  • Paid vacation and sick leave
  • Gym membership reimbursement
  • Professional development opportunities
  • Company events and merchandise

Job Details

Customer Support Representative (Russian, English and any extra language)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

Work schedule

1 option:

  • from Friday to Tuesday: from 1 a.m. to 9 a.m. (GMT time-zone).

  • weekends on Wednesday and Thursday.

2 option:

  • from Tuesday to Monday: evening/night shifts (GMT time-zone).
  • weekends on Tuesday and Wednesday. 

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Experience in customer support is required
  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in any language from the list (German, French, Italian, Portugal, Japanese, Chinese, Korean), both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Blink Health - Senior Certified Pharmacy Technician

Blink Health

Chesterfield, Missouri, United States (On-Site)
2 Weeks ago
Evolution  - Energy Consultant

Evolution

Durham, England, United Kingdom (On-Site)
5 Years ago
techholding - Salesforce Business Analyst

techholding

New York, New York, United States (Hybrid)
1 Month ago
Iron Mountain - Art Handling Specialist

Iron Mountain

Arlington, Texas, United States (On-Site)
3 Weeks ago
Haleon - Customer Marketing Intern

Haleon

Zaventem, Flanders, Belgium (On-Site)
6 Days ago
playrix  - Customer Support Representative (Japanese)

playrix

Ukraine (Remote)
7 Months ago
good job games - Animator - Marketing/Studio

good job games

İstanbul, Türkiye (On-Site)
8 Months ago
playrix  - Middle C++ Software Engineer (Gameplay)

playrix

Ukraine (Remote)
7 Months ago
playrix  - Senior Playable Ads Developer

playrix

Cyprus (Remote)
1 Month ago
playrix  - Senior C++ Software Engineer (Tools)

playrix

Armenia (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

extreme network - Director, Marketing Partnerships

extreme network

Salem, New Hampshire, United States (Remote)
3 Months ago
ADrk studios - Accounts Payable (AP) Processor

ADrk studios

Argyle, New York, United States (On-Site)
3 Weeks ago
bytedance - Software Engineer Intern (Recommendation Infrastructure)

bytedance

San Jose, California, United States (On-Site)
2 Months ago
Ettain Group - Help Desk

Ettain Group

Irving, Texas, United States (On-Site)
10 Years ago
SBM Management - Custodial Lead

SBM Management

Orlando, Florida, United States (On-Site)
3 Months ago
Blink Health - Pharmacist, Entry Level (Closed-Door)

Blink Health

Pflugerville, Texas, United States (On-Site)
2 Weeks ago
Make - Senior Access & Asset Manager

Make

Prague, Czechia (Remote)
2 Weeks ago
USE Insider - Technical Support Engineer (Javascript)

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
7 Months ago
USE Insider - Senior Software Engineer (Backend)

USE Insider

Istanbul, İstanbul, Türkiye (Remote)
7 Months ago
USE Insider - Senior Product Manager - (Remote)

USE Insider

Istanbul, İstanbul, Türkiye (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Ireland

PwC - Azure Senior Cloud Architect | Alliances, Technology Consulting

PwC

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Monzo - Content and Community Manager

Monzo

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
PwC - Corporate Tax Compliance - Part Time roles

PwC

Kilkenny, County Kilkenny, Ireland (On-Site)
7 Months ago
Tesla - Delivery Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Ziff Davis - Accounting Manager

Ziff Davis

Dublin, County Dublin, Ireland (Remote)
2 Weeks ago
playrix  - Office Manager

playrix

Ireland (On-Site)
2 Months ago
PwC - Assurance - Credit Risk - Senior Manager

PwC

Dublin, County Dublin, Ireland (On-Site)
8 Months ago
PayPal - Machine Learning Scientist

PayPal

Dublin, County Dublin, Ireland (Hybrid)
5 Days ago
Notion - Sales Manager, Mid-Market, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Whatnot - Trust & Risk Agent (French Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

playrix  - Customer Support Representative (Japanese)

playrix

Georgia (Remote)
7 Months ago
GameDuell - Game UI Artist (Unity 2D)

GameDuell

Berlin, Berlin, Germany (Hybrid)
2 Months ago
playrix  - Communications Director

playrix

Georgia (Remote)
6 Months ago
playrix  - Development Director

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
7 Months ago
playrix  - Location Game Designer

playrix

Almaty, Almaty Region, Kazakhstan (Remote)
7 Months ago
G5 games - 2D Character Artist (Hidden objects project)

G5 games

(Remote)
7 Months ago
playrix  - Senior Game UI Developer

playrix

Georgia (Remote)
7 Months ago
Peak - 2D Animator

Peak

(On-Site)
10 Months ago
G5 games - 2D HOG Grind Artist

G5 games

Astana, Astana, Kazakhstan (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded