Executive – Regional Administration

2 Months ago • 2-3 Years • Business Development

Job Summary

Job Description

The Executive – Regional Administration manages regulatory applications (NSW Liquor & Gaming, ACT, VIC), sales support, and service processes for operational efficiency and compliance. Responsibilities include completing regulatory applications via third-party websites, ensuring timely completion before install dates, communicating application status updates in Microsoft Dynamics and Salesforce, managing exceptions, collaborating with the Customer Liaison Team for post-sales processes, assisting the Sales Support Manager, managing customer quoting proposals, handling RMA creation and tracking, invoice processing (rebates, service providers, travel), vendor setup, and maintaining policy compliance. Additional duties encompass contract updates, account queries, onboarding, invoicing adjustments, dashboard management, asset tracking, uniform orders, technical licenses, and regulatory updates. The role requires strong organizational skills, attention to detail, and exceptional service delivery.
Must have:
  • Regulatory application management
  • Salesforce/Dynamics experience
  • Post-sales support & collaboration
  • Strong organizational skills
  • Excellent communication skills
Good to have:
  • Gaming or technical background
  • Problem-solving & adaptability
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible working options

Job Details

The Sales and Service Administrator is responsible for managing regulatory applications, sales support, and service processes to ensure compliance and operational efficiency. This role combines sales and service support, requiring strong organisational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering exceptional service to all stakeholders.

What You'll Do

Regulatory Applications Management

  • Complete NSW Liquor and Gaming regulatory applications for sales orders using a third-party website.
  • Ensure applications are finalized before the install date of each sales order.
  • Communicate application completion to internal teams and update sales order statuses in Microsoft Dynamics and Salesforce.
  • Manage exceptions to meet customer needs and regulatory requirements.
  • Manage ACT and VIC regulatory machine applications for sales orders.
  • Coordinate with relevant parties to ensure applications are completed on time.

Post-Sales Support

  • Collaborate with the Customer Liaison Team to ensure all post-sales processes are completed within strict timeframes.

Sales Support

  • Assist the Australian Sales Support Manager with business and customer needs.
  • Act as an overflow team member, managing the delegation and preparation of customer quoting proposals.

Returned Materials Management

  • Create and track Returned Materials Authorizations (RMA) in Microsoft Dynamics.

Invoice Processing

  • Process Buying Program rebate invoices.
  • Manage general sales-related invoices from service providers, travel, and other sources.
  • Liaise with Vendor Management and Accounts Payable teams to set up new vendors as required.

Policy and Compliance

  • Ensure alignment with global and regional policies, adapting to local market requirements.
  • Manage various service sales and billing tasks, including:
    • Contract updates
    • Account queries
    • Onboarding processes
    • Invoicing and billing adjustments

Administrative Support

  • Complete various administrative tasks, such as:
    • Dashboard management
    • Asset tracking
    • Uniform orders
    • Technical licenses
    • Regulatory updates

What We're Looking For

  • Minimum 2-3 years of experience in a sales support or customer service position.
  • Familiarity with Customer Relationship Management (CRM) software, such as Salesforce or Microsoft Dynamics AX (preferred).
  • Proficient in Microsoft Office Suite and general computer literacy.
  • Previous experience in a gaming or technical environment is a plus.
  • Strong organizational and time management skills to thrive in a fast-paced, high-volume setting.
  • Demonstrated problem-solving ability with adaptability and a positive attitude.
  • Excellent verbal and written communication skills, with the ability to engage effectively both over the phone and in writing.
  • Skilled at building strong relationships and rapport with both internal teams and external customers.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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