Field Bioinformatics Support Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. ** Please submit your resume in English. English fluency is a requirement for the position.** **Position Summary**: The Field Bioinformatics Support Scientist (Bioinformatics 1) role provides technical direction and support to our Next generation Sequencing customers on Illumina Software & Analysis Products. The role is highly cross functional and works closely with our Field Application Scientists, Field Service Engineers, and Sales.   This role will be supporting customers in Latin America.   Position Responsibilities:

•  Develop technical mastery of Illumina’s technology and  informatics portfolio
• Focused support team dedicated to assisting with bioinformatics needs to drive throughput and customer satisfaction
• Professionally, efficiently, troubleshoot and resolve bioinformatics questions by phone and email for internal and external customers
• Collaborate within a team of support scientists to find optimal solutions to customers’ complex bioinformatics challenges
• Assist customers with the design and interpretation of Next Generation Sequencing experiments and analysis
• Log and manage customer issues using Illumina’s issue-tracking database
• Join sales and other teams to meet with a customer who has potential bioinformatics needs, understand their objectives, and propose solutions and timelines
• Meet with field teams in Latin America and USA to discuss new opportunities to help customers with their analysis needs

  Position Desirables:

• Experience to offer services for simple to complex data analysis by leveraging Illumina software expertise and skillsets across bioinformatics, data science, and systems integration
• Collaborate with colleagues from various departments to find out what’s happening in their groups and understand what projects they are working on
• Excellent analytical, problem solving, and interpersonal skills required
• Outstanding written and verbal communication and skills a must
• Willing to travel up to 70%

   Preferred Experience/Education/Skills:

• Bachelors with relevant experience, Master’s or PhD in bioinformatics plus 1 year relevant experience in molecular biology, genetics, bioinformatics or related field
• Experience in genetic interpretation is desirable
• You must be fluent in English and Spanish
• Experience with Illumina informatic products such as Emedgene and Connected Insights is a plus

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. This role is not eligible for visa sponsorship.