Hotel Port Operations Manager

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Hotel Port Operations Mgr will oversee the Disney Cruise Line Logistics team to support all transportation, consolidation, and logistics servicing operational ships and islands for food and beverage operations. This position will partner with the Walt Disney World Procurement Services, Walt Disney World Distribution Services, and all Disney Cruise Line operating areas, the position will be part of the logistics planning team with primary function for coordination and movement of information and product from origin to destination.  The position has expected travel onboard the ships fleet wide, updating LOG’s auditing onboard operations, corroborating USPH and Coast Guard compliance and ensuring consistency, standardization and stability.

Responsibilities:

• Operational excellence of existing Disney Cruise Line fleet and provisions

• Provision scheduling, setup, and communication to internal and external clients

• Quarterly performance reviews for all dedicated provision providers

• Discovery and research of potential new port itineraries

• Partner with Supply Chain Logistics, Trade Compliance, as well as external partners to ensure the seamless coordination

• Partner with DCL Sourcing Specialists to ensure PO data accuracy while collaborating with Expeditors to track standard shipping and facilitate expedited requests

• Identify opportunities and offer recommendations for process improvements

• Participate in cross-training initiatives for on-board hotel stores operations

• Ensuring that the shipboard team is knowledgeable and complying with SMS policies and procedures i.e. Virus Response Matrix, IMS, Coast Guard, USPH, and safety and security measures

• Continual review of and updates of LOG, SMS and other policies and procedures to maintain consistency, accuracy, and effectiveness of training

• Conduct training and presentations, scheduled and unscheduled audits to ensure maximum compliance and fleet operational standards

• Support Shipboard team in preparation and execution of new itineraries, Guest and Crew events

• Schedule staff meetings with the Managers of Hotel Stores Managers

• Monitor all LOG updates to maintain accuracy and effectiveness of training

• New implementation of systems for inventory management within the fleet

• SMS responsibility for upholding the general safety management responsibilities specified in the Safety Management System within areas under their control

Basic Qualifications:

• 5+ years of experience in the cruise line industry or BOH food and beverage operations

• Comfortable working in a fast-paced environment and adapting to change

• Proficient computer skills – Excel, PowerPoint, Word, and various databases

• Excellent verbal and written communication skills

• Exceptional attention to detail and good organizational skills

Required Education:

• Bachelor’s Degree in Supply Chain Management, Business Administration, or equivalent work experience

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