Inside Presales Print Technical Consultant (Vietnamese or Thai or Indonesian Speaking)

Description -

About the Role:

As an Inside Presales Technical Consultant you will provide technical presales support for the HP Commercial portfolio of Print products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Key Highlights:

• The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
• The ideal candidate should have a genuine passion for technology and a high level of proficiency in one of the following languages: Vietnamese or Thai or Indonesian. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities:

• Provide technical recommendations, direction, and guidance on HP Print offerings.
• Respond to and track technical questions from internal or external requestors
• Present the advantages of HP’s Print products and solutions.
• Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
• Support sales opportunities with in-depth technical understanding of HP’s offerings.
• Provide support on the status of technical and environmental regulations.
• Deliver trainings to other departments about Print products and solutions.
• Manage technical escalations and provide proactive technical updates to the sales community.
• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
• Ensure a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

• Advanced proficiency in spoken and written and English and one of the following languages: Vietnamese or Thai or Indonesian.
• Proficiency in another language is advantageous.
• Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
• Interest in computer and printing technologies, hardware, operating systems, software, and networking technologies.
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
• Self-motivated with the ability to operate with minimal tactical direction.
• Demonstrated motivation to seek knowledge and continuous learning.
• No prior experience welcome.

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement