Key Account Manager

About us

Lurkit is a fast-growing Swedish gaming tech company on a mission to deliver the best ecosystem that connects all major stakeholders in gaming for commercial and creative growth.

We're working closely with game studios and publishers of all sizes where we create value by giving them full control over their most important marketing channel - influencer marketing.

Our ecosystem provides automated tools to understand and target the right audience, publishing and distributing games to content creators effectively, being able to measure results and proving RoI - all in one platform.

Job Brief

As Lurkit’s Key Account Manager, you will be responsible for building relationships and increasing the retention and growth of Lurkits most valuable customers.

Your day-to-day work will involve interfacing with the marketing, PR, social media and community teams of some of the most exciting gaming publishers and developers in the world. You will be responsible for ensuring customer retention in your own portfolio and you’ll also plan and run successful end-to-end influencer campaigns for customers using the Lurkit marketplace. By educating, engaging with and supporting customers at key points in the customer journey, you will act as a strategist and mentor to help remove any barriers they might have.

This role combines account management, campaign management, and relationship building. The ideal candidate is a data-driven relationship builder who loves gaming and has a genuine passion for the success of our customers.

Responsibilities:

• Help customers and work with them to achieve successful game launches and campaigns
• Increase the retention and growth of Lurkits most valuable customers
• Educate customers on the Lurkit ecosystem and coach them through their influencer marketing efforts
• Respond to customer queries in a timely and accurate way, via Discord, email or Slack
• Create and closely monitor metrics to ensure we meet and exceed customer expectations
• Create documentation & help center materials for our customers
• Be an expert in the way the Lurkit ecosystem works
• Interface with the customer-facing team to guide product decisions and priorities based on customer feedback
• Develop a strong rapport and trust with our customers

Key Qualifications:

• 3+ years experience in sales
• Experience selling web-based products/services
• Experience managing and closing complex sales cycles
• Proficient skill in CRM systems such as HubSpot
• Detail-oriented, problem-solving and analytical
• Excellent written/verbal communication and presentation skills
• A passion for the gaming industry

Why join Lurkit?

We want to evolve the entire gaming industry. By providing developers and publishers with more qualitative market data and marketing tools, we enable better decision-making that will lead to better games. Better games create better conditions for content creators to maintain and build their brands and provide consumers with better experiences.

At Lurkit, you are part of an innovative and fast-paced environment. We are passionate about what we do and you will be working with a team of high-performing individuals who love video games.

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!