Merchandising Manager

About the Role & Team

This is an exciting opportunity as part of a strategic priority for the Company and growing digitalsubscription business, forming the future of the direct to consumer experience, which engages guests of all ages. The EMEA Merchandising Manager will be responsible for maintaining and evolving our

new Localised Operating Model for merchandising, ensuring local teams across our European offices are empowered with end-to-end control over their services while ensuring that global and regional priorities remain in place.

You will work with teams covering 50+ territories across Europe. You will oversee the timely completion of local page builds and QE checks for all markets, as well as a weekly regional review process based in London to sign pages off ready for exec approval and global visibility. You will work indirectly with a team of regional reviewers performing QE checks, providing them with guidance and

documentation on what is required each week.

The role’s responsibilities also extend to successful implementation of A/B tests, experimentation and personalisation activities. You will be the main point of contact for merchandising operational systems including CMS, testing tools and all channels of communication.

As Merchandising Manager for Disney+ in EMEA, you will ultimately be responsible for brand stewardship at the highest level, guaranteeing that markets are respecting global content priorities, seasonal activities, marketing alignments and DE&I initiatives while also satisfying local sensitivities and nuance. You will work with the Merchandising team to be across all aspects of local, regional and global merchandising strategy for Disney+ and will contribute in editorial brainstorms and content priority meetings to ensure that our merchandising strategy remains engaging, fun and disruptive – and locally relevant.

Though you will own your own areas of responsibility, you will report directly into the Senior Merchandising Manager and work closely with the rest of the Content Planning & Merchandising team, and the wider Disney+ EMEA team, working towards the end goal of increasing user engagement and extending customer lifespan across all audience segments.

You should have an excellent knowledge of the Disney brand and all associated content (Movies and TV) and a genuine passion for entertainment.

What You Will Do

• Oversight over Localised Operating Model for Merchandising

• Timely completion of all local page builds across Europe

• Oversight of regional review team and process

• Creation and maintenance of weekly market checklist of regional/local priorities

• Onboarding and training of new EMEA merchandising staff onto Localised Operating Model

• Hold weekly Merchandising Weekly Zoom calls for all EMEA merchandisers

• Evolution and streamlining of Localised Operating Model processes and workflows

• Responsible for execution of experimentation, A/B tests and personalisation rollouts

• Responsible for maintenance and troubleshooting with in-house CMS Maestro

• Work with Global Programming team on weekly ops (e.g. CMS specifics, episodic artwork)

Required Qualifications & Skills

• Experience of working on a digital platform/CMS required

• QE (Quality of Experience), QA (Quality Assurance) or QC (Quality Control) experience preferred

• SVOD management or content programming experience required

• Familiarity with all Disney & Fox brands and popular IP, including movies and TV

• Familiarity with iOS/Android platforms and multiple devices (tablets, browsers, mobile, web, connected devices)

• Experience with Excel/Google Sheets required, Airtable preferred

• Experience with Powerpoint required

• Strong planning and coordination skills

• Personable and eloquent communicator able to concisely delivery intricate details

• The ability to work to tight deadlines and adapt to changing business demands at short notice

The Perks

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.