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Merchant Operation Support - Intern

Selangor, Malaysia (On-site)

Merchant Operation Support - Intern

2 Months ago • Upto 1 Years • Operations

About the job

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Job Description

This internship offers hands-on experience in merchant onboarding, support, compliance, and risk management. You'll develop skills in account setup, KYC procedures, data analysis, and relationship building. Must have strong communication, customer service, and teamwork skills. Ability to learn quickly and adapt to new technologies is a must.

Must have:

Strong communication
Customer service
Teamwork skills
Data analysis

Good to have:

CRM systems
Ticketing platforms
Previous experience
Microsoft Office

Perks:

Global mission
Gamer-centric culture

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Job Responsibilities :

The Merchant Operation Internship aims to provide interns with hands-on experience in merchant onboarding, support, compliance, and risk management. Through this program, interns will develop skills in account setup, KYC procedures, data analysis, and relationship building, ensuring adherence to industry regulations and best practices.

Merchant Onboarding: Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.
Merchant Support: Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
Compliance: Ensure adherence to regulatory requirements and best practices related to payment processing.
Risk Management: Support in identifying and mitigating risks associated with merchant accounts.
Relationship Management: Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
Reporting and Analysis: Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.
Work with CRM systems or ticketing platforms.

Pre-Requisites :

Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.
Strong verbal and written communication skills.
Customer-focused with a positive attitude and eagerness to learn.
Demonstrated ability to work in teams and contribute positively to team dynamics.
Ability to multitask, prioritize, and manage time effectively.
Ability to learn quickly and adapt to new technologies.
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
Ability to work both independently and collaboratively in a dynamic environment.
Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.
Willingness to work in I-City
Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students.