Officer Claims & Returns

Nissan is one of the largest car manufacturers in the world. Nissan in Europe is committed to create customer satisfaction. Not only by introducing trendsetting cars like the LEAF, QASHQAI, JUKE and GTR, but also by providing top level service to customers. Nissan Motor Parts Center (NMPC) in Amsterdam is Nissan's master depot in Europe. NMPC supplies spare parts and accessories directly to dealers and distributors in Europe and beyond. From our 90.000 m2 warehouse in Amsterdam we distribute some 130.000 different articles in Europe 24 hours a day.

MISSION AND MAIN OBJECTIVE
We have an opportunity available to work on a fulltime basis in a busy Warehouse Office team at NMPC. At Warehouse Office, all our activities are supportive to the Warehouse. We maintain processes and sort-out priorities for all our global customers. Daily we provide all the necessary information (planning, reporting and administration) essential for a smooth workflow in the Warehouse and for management purposes.

MAIN TASKS AND RESPONSIBILITIES

• Claim handling for dealers and distributors;
• Supporting customers with all their claim related questions;
• Preparing credit notes for the customers;
• Supporting Packaging and other departments with claim data;
• Updating the claim database and dashboards;
• Handling dealer returns;

ADDITIONAL TASKS AND RESPONSIBILITIES

• Production control (in- and outgoing flow);
• Management reporting (daily, weekly and monthly);
• Cycle count control;
• Mainframe parameter settings;
• Warehouse support by providing analyses;
• Supporting warehouse teams in day-to-day activities;
• Various project activities related to Warehouse processing;

PROFILE

• HBO (work- and thinking level);
• Advanced skills in Microsoft office (Excel, Access) and ProRex;
• High attention to detail and accuracy;
• High analytical, numeric and problem solving skills;
• Hands on mentality with a flexible attitude;
• Strong communicator in Dutch and English, both written and verbal;

 At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

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