Operations Associate

3 Months ago • All levels • Operations • $29,800 PA - $39,200 PA

Job Summary

Job Description

As an Operations Associate at Jackpocket, you'll manage all aspects of customer lottery ticket orders and redemptions in a fast-paced fulfillment center. Responsibilities include processing orders, ensuring accuracy, updating systems with real-time information, streamlining workflows, maintaining equipment, and supporting operational projects. The role requires flexibility to work a dynamic schedule, including weekends and holidays. Success depends on attention to detail, strong communication, and the ability to work independently in a fast-paced, technology-driven environment. You'll be crucial to the success of Jackpocket's newest digital lottery courier product.
Must have:
  • Manage customer lottery orders and redemptions
  • Update systems with real-time order status
  • Streamline workflows to meet deadlines
  • Maintain printing/scanning equipment
  • Flexibility with schedule (weekends/holidays)
  • Fast-paced environment experience
  • Excellent communication and time management
  • Ability to lift up to 25 lbs

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is $15.00 - $19.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Similar Jobs

AVER LLC - Management Analyst

AVER LLC

United States (Hybrid)
5 Months ago
Lightcast - Linguist

Lightcast

Chennai, Tamil Nadu, India (Remote)
1 Month ago
2K - Associate HRBP

2K

Madrid, Community Of Madrid, Spain (Hybrid)
4 Weeks ago
WebTech Corporation - Assembler

WebTech Corporation

Milwaukee, Wisconsin, United States (On-Site)
1 Week ago
Philips - Electrical Architect

Philips

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Sporty Group - Data Scientist

Sporty Group

(Remote)
2 Months ago
Next Level Business Services - SAP PP Consultant

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
7 Months ago
bytedance - Destination Service Lead - EMEA

bytedance

Dubai, Dubai, United Arab Emirates (On-Site)
2 Months ago
bytedance - Search Operations Team Lead - Trust & Safety Philippines

bytedance

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
Tesla - Senior Business Planning Coordinator

Tesla

Zug, Zug, Switzerland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Marsh McLennan - Analyst - Accounting Operations

Marsh McLennan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
4 Weeks ago
Aristocrat Gaming - Electronics Repair Technician

Aristocrat Gaming

Victoria, Australia (On-Site)
5 Months ago
Granicus - Senior Accountant

Granicus

Costa Rica (Remote)
1 Month ago
Tamatem Games - User Acquisition Specialist

Tamatem Games

Amman Governorate, Jordan (On-Site)
2 Months ago
Motive - Manager, Revenue Accounting

Motive

United States (Remote)
4 Weeks ago
OKX - Senior Finance and Accounting Manager

OKX

Hong Kong (On-Site)
2 Weeks ago
beghou consulting - Consultant- Advanced Analytics

beghou consulting

Pune, Maharashtra, India (Hybrid)
1 Year ago
Palo Alto Networks - Marketplace Operations Manager (Cloud Service Providers)

Palo Alto Networks

Paris, Île-de-France, France (On-Site)
3 Weeks ago
Axon - Commercial Operations Analyst

Axon

Denver, Colorado, United States (On-Site)
1 Week ago
gitlab - Ecosystem Specialist - EMEA

gitlab

(Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Tempe, Arizona, United States

Match Group - Sr. Software Engineer, Backend

Match Group

San Francisco, California, United States (Hybrid)
7 Months ago
Patreon - Frontend Engineer, Insights (L4)

Patreon

New York, New York, United States (Hybrid)
1 Month ago
Epoch Games - Lead 3D Game Artist

Epoch Games

North Carolina, United States (Remote)
4 Months ago
WebTech Corporation - Production Manager

WebTech Corporation

Yankton, South Dakota, United States (On-Site)
3 Days ago
HCL Tech - Senior Data Scientist

HCL Tech

Washington, United States (On-Site)
2 Weeks ago
bytedance - Research Scientist in LLM Foundation Models (reasoning, planning & agent)

bytedance

San Jose, California, United States (On-Site)
7 Months ago
Rocket - Senior Account Executive

Rocket

United States (On-Site)
3 Days ago
bytedance - Research Scientist Graduate (Foundation Model, Video Generation) - 2025 Start (PhD)

bytedance

Seattle, Washington, United States (On-Site)
7 Months ago
GoTo - Director of Product Management, IT Solutions Group

GoTo

Boston, Massachusetts, United States (On-Site)
3 Days ago
Scale AI - Head of or Senior Director of Corp Development, Finance

Scale AI

San Francisco, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Epic Games - Partner Operations Release Manager

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
GoTo Group - Senior IT GRC Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
7 Months ago
Activision - Tier 3 Service Operations Specialist

Activision

El Segundo, California, United States (On-Site)
2 Months ago
The Walt Disney Company - Costume Distribution Lead

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
bytedance - AML Specialist - Global Payment

bytedance

Singapore (On-Site)
1 Month ago
Tesla - Lead Service Advisor - Lisbon

Tesla

Lisbon, Lisbon, Portugal (On-Site)
3 Months ago
Tesla - Store Manager - Wroclaw

Tesla

Długołęka, Lower Silesian Voivodeship, Poland (On-Site)
3 Months ago
Hawk Eye Innovations - Match Operations Assistant - Copenhagen

Hawk Eye Innovations

Copenhagen, Denmark (On-Site)
1 Month ago
Tesla - Vehicle Readiness Operations Driver

Tesla

North Brabant, Netherlands (On-Site)
3 Months ago
Spin Master - Global Sales Operations Senior Coordinator (Temp)

Spin Master

Guangdong Province, China (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

United States (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Bulgaria (Remote)

Plovdiv, Plovdiv Province, Bulgaria (On-Site)

United States (Remote)

Sofia, Sofia City Province, Bulgaria (Hybrid)

United Kingdom (Remote)

Boston, Massachusetts, United States (Remote)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug