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Product Operations & QA

Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Product Operations & QA

2 Weeks ago • All levels • Localization

About the job

3 skills required for this role

Test your skills to join the top 1% applicants for this job

live-operations

cross-functional

lqa

Job Description

This Product Operations & QA role in Kuala Lumpur involves managing the daily operations of a gaming product, encompassing configuration, quality assurance, live monitoring, bug and hack handling, and operational evaluation. Responsibilities include coordinating QA tasks across different offices, collaborating with global stakeholders to resolve product issues, executing content localization (English to Bahasa Melayu) and LQA, planning and executing player engagement campaigns, and conducting in-depth investigations into product performance and user behavior. The ideal candidate will have prior QA or live operations experience in a tech company (though fresh graduates are welcome), a passion for gaming with knowledge of the Malaysian gaming market, native Bahasa Melayu fluency, and proficient English skills. Analytical and meticulous work is essential.

Must have:

QA or live operations experience (preferred)
Passion for gaming & knowledge of Malaysian market
Native Bahasa Melayu & proficient English
Attention to detail & analytical skills
Content localization & LQA execution
Collaboration with cross-functional teams

Good to have:

Proficiency in Chinese language

Job Description

Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
Coordinate configuration & QA tasks across different offices
Collaborate with both local and global stakeholders to resolve product-related issues
Execute content localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality
Basic planning and execution of campaigns to engage players and improve activeness.
Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD (Focus Group Discussion)

Job Requirements

Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
Highly attentive to details with proven track record in meticulous and analytical work
Proficiency in Chinese language is a plus

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About The Company

Garena

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Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology