Program Manager

1 Month ago • All levels • Localization

Job Summary

Job Description

This key role supports Localization and LQA delivery teams. As Program Manager, you'll manage and deliver complex projects and process improvements involving multiple lines of business and regions. Responsibilities include managing the global projects portfolio, improving client onboarding, operations, technology, and processes; driving consistency and best practices; working with internal resources, stakeholders, and external partners; ensuring client satisfaction and retention; leading key projects and initiatives; establishing best practices; defining project scope, goals, budget, and timeline; managing client onboarding; creating high-level plans; overseeing project schedules; leading Project Managers; communicating project expectations; reporting to clients and stakeholders; preparing business cases; managing issues, risks, and dependencies; conducting postmortems; and defining best-practice methodologies.
Must have:
  • Manage multiple projects globally
  • Experience managing LQA or Localization projects
  • Excellent communication skills
  • Project management and PMO experience
  • Effective relationship builder
  • Problem-solving skills
Good to have:
  • Project management certification (PMP, ACP, etc.)
  • Understanding of full software localization cycle

Job Details

Description

About the company 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com

About the role 

This a key role that supports our Localization and LQA delivery teams with a range of tasks, projects, and initiatives with primary initial focus on LQA. As the Program Manager, you will be responsible for the management and delivery of complex projects and process improvement initiatives involving multiple lines of business and/or regions. You will own and manage the global projects portfolio, delivering improvements in client onboarding, operations, technology, processes, and procedures. You will help drive consistency and best practices that will benefit our clients, working with internal resources, stakeholders, and external partners. You will also work closely with clients and internal teams to ensure client satisfaction and retention. 

Key Responsibilities: 

  • Leads key projects and initiatives for delivery operations.
  • Establish and implement best practices for process organization, reporting and support of key delivery processes.
  • Define global projects scope, goals, budget and timeline in collaboration with Sales, internal teams and clients.
  • Manage on-boarding process for global clients and projects, coordinating with all supporting and regional teams.
  • Create and maintain high level plans which span multiple lines of business.
  • Oversee the overall project schedule, ensuring the individual line of business plans are maintained and the interdependencies between are tracked and managed.
  • Lead and guide the respective Project Managers of each line of business, ensuring their individual project needs to deliver are met.
  • Effectively communicate project expectations to PMs across involved LOBs in a timely and clear manner.
  • Capture and communicate program-related business, functional and creative information to project stakeholders and senior management.
  • Conduct high-level reporting to the client and internal stakeholders, working with them and our internal teams to recognize and address any potential challenges.
  • Helps prepare business cases and other documents in support of key initiatives.
  • Effectively manages issues, risks, and dependencies.
  • Conduct postmortems and make recommendations in order to identify successful and unsuccessful project elements.
  • Define ‘best practice’ methodologies with other Program Managers for future projects which span multiple lines of business.

General Responsibilities:

  • Work flexibly and reactively to a high volume of workflow by managing your own workload & time
  • Be proactive in client and internal stakeholders relations
  • Promote the Safety and Comfort of colleagues, freelancers, talent, clients, and vendors
  • Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team
  • Adhere to the company IT and HR procedures and ensure the compliance of the team
  • Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organisation.

What You will Need

  • Effective relationship builder and collaborator both with clients and internal stakeholders.
  • Proven ability to manage multiple projects, resources and deliverables across different functions and locations globally.
  • Experience managing LQA or Localization projects at PM or above level.
  • Excellent English communication skills, written and verbal.
  • Ability to deal with ambiguity and work under pressure.
  • Ability to deal with competing priorities.
  • Resourceful, with a proactive and problem-solving nature
  • Project management and PMO experience.
  • Ability to operate in the time zone required for a specific client or project.
  • Excellent understanding of full software localization cycle including development, translation, LQA and audio is a plus
  • Project management certification, i.e., PMP, ACP, etc. is a plus

Similar Jobs

VX Media - Public Relations Intern

VX Media

New York, New York, United States (On-Site)
1 Month ago
NVIDIA - Interconnect Failure Analysis Hardware Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
Tesla - Junior Recruiter

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Teravision Games - Unreal Engine Programmer

Teravision Games

Bogotá, Bogota, Colombia (Hybrid)
6 Months ago
The Walt Disney Company - Director, Tech Operations

The Walt Disney Company

Orlando, Florida, United States (On-Site)
2 Months ago
Lionbridge Games - Localization Game Tester (all languages) m/f/d

Lionbridge Games

Berlin, Berlin, Germany (On-Site)
9 Months ago
Streamline Media Group  Inc  - Japanese Interpreter

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
MathWorks - Japanese Localization Specialist

MathWorks

Tokyo, Japan (Hybrid)
8 Months ago
Nintendo - Engineer (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Coursera - Sales Development Representative, French Speaking

Coursera

United Kingdom (Remote)
4 Weeks ago
Nagarro - Senior Cloud Developer/Architect

Nagarro

Germany (Remote)
2 Months ago
Activate Games - Game Facilitator (Store Associate)

Activate Games

Orlando, Florida, United States (On-Site)
1 Month ago
Nintendo - Contract - Lighting Artist I (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Fatshark AB - Development Director

Fatshark AB

Stockholm, Stockholm County, Sweden (On-Site)
6 Months ago
Hitachi - Data Engineer + Power BI Developer

Hitachi

Pune, Maharashtra, India (Remote)
5 Months ago
Relax Gaming  - Commercial Analyst

Relax Gaming

Skåne County, Sweden (Hybrid)
4 Months ago
OKX - Specialist, Sanction Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Genies - Machine Learning Engineer: 3D Generative AI

Genies

San Mateo, California, United States (Remote)
5 Months ago
Fortis Games - Lead Marketing Analyst

Fortis Games

Canada (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Braga, Braga, Portugal

Nagarro - Senior Engineer

Nagarro

Portugal (Remote)
5 Months ago
Playrix - Creatives Producer

Playrix

Portugal (Remote)
5 Months ago
seeking alpha - Senior Back-End Developer

seeking alpha

Portugal (Remote)
5 Months ago
PTW - Junior Game Quality Assurance Tester

PTW

Braga, Braga, Portugal (On-Site)
6 Months ago
Nagarro - Senior Staff Engineer, QA Automation

Nagarro

Portugal (Remote)
5 Months ago
Playrix - Lead Unity Software Engineer (Gameplay)

Playrix

Portugal (Remote)
5 Months ago
Playrix - Location Game Designer

Playrix

Portugal (Remote)
5 Months ago
DEVOTEAM - Energy & Utilities | Full Stack Developer (IoT)

DEVOTEAM

Lisbon, Lisbon, Portugal (Remote)
5 Months ago
Room 8 Studio - Unreal Engine Cinematic Artist (Trailer Production)

Room 8 Studio

Portugal (On-Site)
5 Months ago
Nagarro - Staff Engineer

Nagarro

Portugal (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Localization Jobs

TransPerfect - Localization Games Tester - Warsaw (freelance)

TransPerfect

Warsaw, Masovian Voivodeship, Poland (On-Site)
9 Months ago
Universally Speaking - Traditional Chinese Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
1 Month ago
Electronic Arts - Videogame Tester

Electronic Arts

Madrid, Community Of Madrid, Spain (On-Site)
2 Months ago
Dashtoon - Localization Specialist

Dashtoon

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Global Step - Localization QA Tester (LQA-Italian)

Global Step

Portugal (On-Site)
5 Months ago
PTW - Java Developer

PTW

Telangana, India (On-Site)
1 Month ago
Keywords Studios (Player Support) - Expert Subtitle and SDH Author: English to French & French to French

Keywords Studios (Player Support)

Île-de-France, France (Remote)
4 Months ago
Lionbridge Games - Localization Game Tester

Lionbridge Games

Berlin, Berlin, Germany (On-Site)
8 Months ago
Tencent - Game Operation Intern

Tencent

Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

Get notified when new jobs are added by PTW

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug