Project Manager I

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About Synapse

Synapse is Zeta’s digital banking experience team, building modern banking experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions.

About the role

• As a Program Manager in Synapse, you will have the opportunity to contribute to the smooth functioning of multiple products and engagements that spans business, engineering, product, customers and compliance teams. Your success will be a result of your ability to:
• Go deep into understanding the customers, product & technology to enable them
• Conceive, implement and govern processes of the multiple Synapse teams
• Build relationships & gather context from relevant stakeholders
• Be a go getter and hustler
• Ask the right questions to the right audience
• Communicate, escalate, and provide timely updates
• Deep awareness of the full power of project management tools like JIRA, Confluence, etc.

Responsibilities

• The functional responsibilities will encompass the following, but not be limited to:
• Customer Success & Program Delivery: Own the success and delivery of all Synapse initiatives, ensuring our customers and products thrive.
• Organize & Present Updates: Keep everyone informed with clear updates across programs, tailored to different needs (on-demand, daily, weekly, monthly, quarterly).
• Record Keeping: Diligently document minutes and outcomes from project reviews and meetings.
• Stakeholder Relationships: Build and nurture strong relationships with all relevant stakeholders.
• Meetings & Reviews: Participate in and lead regular meetings, stand-ups, and project reviews.
• Project Understanding: Deeply understand task decomposition and interconnections to ensure timelines and outcomes are met.
• Proactive Issue Management: Identify and address blockers and issues with a strong action-oriented approach.
• Trackers & Metrics: Design and maintain detailed trackers and metrics for multiple projects.
• Dependency Management: Plan for dependencies and contingencies across projects.
• Follow-Up: Ensure rigorous follow-ups to keep projects on track.
• Post-Project Rituals: Conduct RCAs and assist teams with documentation and post-mortems for continuous improvement.

Skills

• Project Management & Agile Expertise: Advanced project management skills with a strong grasp of agile methodologies, supported by relevant certifications.
• Tool Proficiency: Skilled in using tools like JIRA, Trello, Smartsheets, OKR management software, and Kanban.
• Communication: Excellent written and verbal communication skills.
• Problem-Solving: Ability to quickly rally the right people to solve problems.
• Detail-Oriented: Meticulous attention to detail.
• Resilience & Humility: Thrive on feedback and demonstrate resilience and humility.
• Analytical Skills: Strong analytical orientation with data-driven problem-solving abilities.
• Relationship Management: Ability to influence and manage expectations of senior executives, partners, vendors, and stakeholders.
• Networking: Strong networking skills to build and maintain meaningful relationships.
• Adaptability: Open-minded and adaptable, capable of working across cultures and geographies.
• Hands-On Approach: Comfortable in a fast-paced environment with changing priorities and timelines.
• Integrity: High degree of integrity and ethical standards.

Experience and Qualifications

• 1- 4 years of experience as a Project/Program Manager
• Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
• Undergraduate Degree in Engineering

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success