Senior Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The primary purpose of this position is to ensure that major corporate IT initiatives are organized, structured, defined and delivered within specified time frames. The primary responsibility of this position is to assist with departmental collaboration and communication. The position requires interfacing with multiple departments and translating business requirements into technical specifications necessary for development resources for any system or functional delivery. This position plays a key role in organization, tracking and reporting defined project measurements and to analyze delivery and process metrics.

How will you make an impact?  

• Direct and manage project development and delivery from beginning to end
• Set and continually manage project expectations with team members and stakeholders
• Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
• Develop project plans, diagrams, and communications documents
• Estimate the resources and participants needed to achieve project goals
• Negotiate with other department managers and implementation managers for the allocation of required staff
• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations

Have you got what it takes?

• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years experience in project management or technically relevant occupation
• Experience in Software as a Service (SaaS,) call recording, or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Financial and budget competencies

You will have an advantage if you also have:

• PMI certification desired

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.