Senior IT Operations Engineer

3 Days ago • 7 Years + • Operations • $122,400 PA - $255,600 PA

Job Summary

Job Description

Tencent seeks an experienced Senior IT Operation Engineer to manage IT services, oversee operations, and handle employee onboarding/offboarding. Responsibilities include IT hardware asset management (procurement, inventory, lifecycle), ensuring smooth IT infrastructure operation (servers, networks, end-user devices), managing employee IT provisioning and de-provisioning, providing technical support and troubleshooting, improving IT processes, collaborating with cross-functional teams, managing vendors, maintaining accurate records, and ensuring security compliance. The ideal candidate will possess strong technical expertise, operational efficiency, and excellent service delivery skills.
Must have:
  • 7+ years IT operations experience
  • IT asset management expertise
  • ITSM and best practices knowledge
  • Onboarding/offboarding process management
  • Windows/macOS, networking, and infrastructure proficiency
  • ITSM tools (ServiceNow, Jira) experience
  • Problem-solving and collaboration skills
Good to have:
  • Global IT environment experience
  • IT operations automation tools knowledge
  • Cloud infrastructure familiarity (AWS, Azure, Google Workspace)
  • ITIL certification
Perks:
  • Sign-on payment
  • Relocation package
  • Restricted stock units
  • Medical, financial, and other benefits

Job Details

About the Hiring Team

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

Job Summary:

We are seeking an experienced Senior IT Operation Engineer to join our team. The ideal candidate will be responsible for managing IT services, overseeing IT operations, and handling onboarding and offboarding processes. This role requires strong technical expertise, operational efficiency, and the ability to provide excellent IT services to support business needs.

Key Responsibilities:

  • IT Hardware Asset Management: Track, manage, and maintain IT hardware assets, including procurement, inventory control, lifecycle management, and decommissioning.
  • IT Operations Support: Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.
  • Onboarding & Offboarding: Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
  • Service Delivery & Support: Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
  • IT Process Improvement: Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
  • Collaboration & Coordination: Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
  • Vendor & Supplier Management: Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
  • Documentation & Reporting: Maintain accurate IT asset records, operational logs, and generate reports as needed.
  • Security & Compliance: Ensure IT systems and processes comply with company security policies and regulatory requirements.

Who We Look For

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 7+ years of experience in IT operations, service delivery, or a similar role.
  • Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
  • Experience with onboarding/offboarding processes and identity/access management tools.
  • Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
  • Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams.
  • ITIL certification is a plus.

Preferred Qualifications:

  • Experience working in a global IT environment.
  • Knowledge of automation tools for IT operations.
  • Familiarity with cloud-based IT infrastructure (AWS, Azure, Google Workspace, etc.).

Location State(s)

California

The base pay range for this position in the state(s) above is $122,400.0 to $255,600.0 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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