Senior Program Manager, Account & Identity

Senior Program Manager, Account & Identity

San Diego, CA

About The Role:

PlayStation Global Program Management Office drives delivery of highly impactful program solutions worldwide. We are looking for a highly qualified candidate to focus on PlayStation Core Accounts, Security/Fraud/Privacy, Identity and Sony Accounts. This role will be responsible for driving programs and projects from inception through deployment over a worldwide scale. The candidate will successfully partner with a globally distributed cross-functional team (product engineering, product management, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery.

You will bring your expertise to deliver complex programs by demonstrating excellent planning, execution, partner, risk and dependency management skills. You will be hands on to tackle challenges, an advocate and the biggest supporter for the program organization.

What You'll Do:

• Own and drive end-to-end delivery of multiple strategic and complex cross-regional, cross-functional initiatives with multi-level dependencies.
• Collaborate with cross-functional teams to develop full program plans including timelines, dependencies, risk factors, success criteria, and outcomes, while keeping them energized and focused on delivering priority programs
• Partner closely with Product Management and Senior Leadership to drive programs strategically
• Understand strategy, objectives, priority and goals to translate into tactical execution plans
• Identify, understand, visualize and manage upstream/downstream dependencies
• Anticipate and remove obstacles proactively and effectively
• Ensure clear communication for status reporting, issues and challenges to leadership, relevant partners, and team members
• Lead continuous improvement efforts to optimize productivity and processes for the organization
• Bring clarity, calm and process to ambiguous, stressful and/or sophisticated situations
• Build a strong cohesive program team and create a fun and collaborative environment that cultivates creativity, innovation, learning and inclusivity
• Drive software development programs that involve integrating server and client engineering work from inception to delivery to internal / external customers

Basic Qualifications:

• 5+ years of program management experience with software development and delivery at scale
• Bachelor’s degree, technical education and/or work experience in technical domain
• Consistent track record of managing schedules, scope, budgets, dependency, issues/risks, communications, quality/testing plans, and release plans of complex programs
• Shown technical proficiency and an ability to understand technology, designs, challenges and risks
• Proven understanding of Software Development Lifecycle, Design/System Thinking, Agile frameworks, preferably Scrum and Kanban, and Program Management Methodologies to implement the right practice for the programs
• Experience in leading complex, business-critical programs with dependencies across multiple teams to include Product Management, User Experience, Legal, Marketing and other business teams
• Experience creating and delivering executive-level summary reports and presentations
• Excellent listening, written, and verbal communication skills across all levels
• Strong decision-making skill, conflict resolution and navigating through the organization
• Experience in initiating and driving process improvements
• Experience with collaboration tools (Jira, Confluence, Trello, Google Drive, and Microsoft Teams, etc)

Preferred Qualifications:

• Experience working with globally distributed teams and multicultural working environments
• Experience in a high transaction network based services, video gaming industry or social media
• Domain expertise in one or more of the following areas: video gaming, accounts platform, trust & safety, account management, process implementation, mobile, and/or web development
• Understanding of Japanese language and culture

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