Senior UX Researcher
About the job
Job Description
Life.Church seeks a Senior UX Researcher to guide product teams, conduct research, and champion user-centered design. Must have experience in various research methods, like usability testing, interviews, and data analytics. Passion for human-centered design and strong communication skills are essential.
Must have:
- UX Research
- Usability Testing
- Qualitative Research
- Data Analytics
Good to have:
- Generative Research
- Participatory Design
- Journey Mapping
- Storyboarding
Perks:
- Parental Leave
- Comprehensive Benefits
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The Senior UX Researcher will provide UX research leadership to guide and inform product teams towards designing and building better products and experiences for people using various research methods. This role will be a relentless user advocate, passionate for human-centered design, and have a track record of executing highly impactful UX research with cross-functional teams. This role will leverage a wide variety of research methods and work in lockstep with product teams to envision, validate, and ship high-quality experiences our users will love. This role (operationally) supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.
YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.
We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.
What You'll Do
- Develop the Life.Church UXR organizational maturity to bring users to the forefront of our processes.
- Lead and actively contribute to UX research processes, documentation, and repositories.
- Manage the end-to-end process of UX research, including prototype testing, exploratory research, concept testing, and moderated and unmoderated usability testing.
- Leverage a wide range of research methods, including generative UX research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics, to produce informative outputs.
- Champion UX research across other departments at Life.Church.
- Work closely with Product Designers, Product Managers, Front-End Developers, and other Product team members in partnership to conduct strategic UX research, problem validation, and solution validation.
- Proactively identify generative UX research with product teams to drive results and informative outputs.
- Guide and train Product Designers on conducting evaluative research and creating strategic deliverables, including journey maps, storyboards, competitive analyses, and personas, to provide valuable insights that foster informed decision-making and product development.
Skills Needed to Succeed
- Demonstrated ability to synthesize real user feedback into insights for solution design.
- Showcase an up-to-date toolkit of research methods with the experience.
- Ability to self-motivate, make independent decisions, and solve problems with innovation.
- Effective at multi-tasking, project management, and time management to meet strict deadlines while remaining flexible and open to change.
- Excellent verbal, written, and oral communication skills to clearly explain complicated processes and foster partnerships.
- Effective at process and organizational management to coordinate, structure, and provide vision to projects.
- Strong leadership skills and understanding of developing and guiding others.
- High School Diploma or GED.
- Bachelor’s degree in Psychology, Human Computer Interaction, Design or related field.
- Master’s degree preferred.
- 3+years of related work experience in product user research.
- Expertise in various qualitative research methods and frameworks, such as ethnographies, contextual inquiries, diary studies, personas, user journeys, card sorting, usability studies, product and prototype testing, survey design, text & verbal analysis, and observational fieldwork.
- Portfolio of previous work demonstrating understanding and application of UX research to enterprise scale,consumer-grade, software product design and delivery.
Benefits We Offer
- Paid parental leave, including maternity, paternity, and adoption leave.
- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
-$160 annually in development dollars for team members to invest in their professional growth.
- Casual dress and work environment.
Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.
While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.
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