The Service Delivery Operations Manager is a key leadership role responsible for overseeing and managing daily operations, ensuring timely and high-quality service delivery through effective management of service delivery teams. The role involves analyzing and improving operational processes, providing guidance to the operations team, fostering a positive work environment, and ensuring alignment with organizational goals. This includes overseeing Operations Teams, personnel supervision, HR, career development, performance assessment, IT, establishing and reporting performance metrics, and building cross-functional cooperation with Stakeholders. The manager is responsible for budget optimization, ensuring compliance with procedures, policies, laws, and regulations, promoting cross-regional exchange of knowledge, mentoring junior teams, and driving improvement initiatives/change management.