Service Delivery Operations Manager

3 Months ago • All levels • Operations

Job Summary

Job Description

The Service Delivery Operations Manager is a key leadership role responsible for overseeing and managing daily operations, ensuring timely and high-quality service delivery through effective management of service delivery teams. The role involves analyzing and improving operational processes, providing guidance to the operations team, fostering a positive work environment, and ensuring alignment with organizational goals. This includes overseeing Operations Teams, personnel supervision, HR, career development, performance assessment, IT, establishing and reporting performance metrics, and building cross-functional cooperation with Stakeholders. The manager is responsible for budget optimization, ensuring compliance with procedures, policies, laws, and regulations, promoting cross-regional exchange of knowledge, mentoring junior teams, and driving improvement initiatives/change management.
Must have:
  • Oversee and manage daily operations.
  • Ensure timely and high-quality service delivery.
  • Manage service delivery teams effectively.
  • Establish and report performance metrics.
  • Build and maintain cross-functional cooperation.
  • Ensure service delivery activities comply with regulations.

Job Details

Job Description

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Job Description - Grade Specific

Role Overview:•Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope •Personnel supervision, HR, career development, performance assessment, IT, etc.•Establishes and reports performance metrics•Demonstrates and promotes organizational vision and values•Acts as a strategic stakeholder partner and enabler•Builds and maintains a strong cross-functional cooperation with Stakeholders•Concentrates on budget optimization•Ensures service delivery activities comply with procedures, policies, laws and regulations•Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancements•Has deep knowledge of P2P end to end process•Provides support and mentorship to more junior service delivery teams•Drives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:•Leads, directs and supervises Service Delivery professionals, promoting collaborative and high-performing team•Provides training path to the team in charge, promoting enhanced understanding of complete functional solution•Formulates strategic and operational objectives aligned with organizational goals•Follows global/regional KPI’s and regularly evaluates the team’s performance against benchmarks•Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes•Establishes escalation management process•Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricity•Accountable for development and implementation of operational procedures•Enforces all procurement policies, relevant procedures and compliance processes•Develops and maintains strong relationships with key Stakeholders/Clients•Manages budget reviews and reports cost plans to upper management•Ensures cross-regional cooperation to keep operations aligned•Provides guidance to the teams and promotes a collaborative working culture•Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness•Partners with cross-functional teams to improve tools and systems in use•Drives/Supports transformation projects

Skills (competencies)

Similar Jobs

Yahoo - Principal Software Engineer - Media Platform

Yahoo

United States (Hybrid)
1 Year ago
lifechruh - Senior Project Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
1 Week ago
Wolters Kluwer - Public Affairs & Public Relations Associate Director - External Communications

Wolters Kluwer

Philadelphia, Pennsylvania, United States (Hybrid)
3 Weeks ago
MiQ - Marketing Manager

MiQ

Mexico City, Mexico (Hybrid)
3 Months ago
Trellix - Manager, Customer Success

Trellix

Cork, County Cork, Ireland (On-Site)
1 Month ago
Hawkeye Innovations - Football Systems Operator

Hawkeye Innovations

Salzburg, Salzburg, Austria (On-Site)
4 Months ago
2K - Senior Operations Manager (Creative Dev)

2K

Montréal, Québec, Canada (Hybrid)
1 Month ago
Fliff - Junior Game Operations Associate

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
Pomelo - Market Operations Lead (2pm-10pm ET Shift)

Pomelo

United States (Remote)
2 Weeks ago
Brave Group (Language barrier) - Studio Assistant (Operation/Distribution/Photography)

Brave Group (Language barrier)

Tokyo, Japan (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Head Digital Works - Principal Product Manager

Head Digital Works

Hyderabad, Telangana, India (On-Site)
1 Year ago
zeta - Project Manager I/II

zeta

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Poppulo - Senior Software Engineer – Backend & Cloud (TypeScript)

Poppulo

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Capgemini - SHAREPOINT ADMIN

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Square - Digital Buildings System Engineer - Niagara

Square

Pune, Maharashtra, India (On-Site)
1 Week ago
Nice - Senior Product Management Operations

Nice

Manila, Metro Manila, Philippines (On-Site)
1 Month ago
Celestial AI - Technical Program Manager

Celestial AI

Santa Clara, California, United States (On-Site)
2 Weeks ago
InMobiInMobi - Manager – People Team, Mergers & Acquisitions

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Sabre India - Business Development Manager – Lodging, Ground & Sea (APAC)

Sabre India

Shanghai, China (Remote)
3 Weeks ago
zeta - Software Development Engineer in Test II

zeta

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Kolkata, West Bengal, India

Bright Edge - Software Development Manager

Bright Edge

Hyderabad, Telangana, India (Remote)
9 Months ago
Zenoti - Manager - DevOps

Zenoti

Hyderabad, Telangana, India (On-Site)
3 Months ago
DNEG - Dubbing Director

DNEG

Mumbai, Maharashtra, India (On-Site)
1 Month ago
extreme network - SR SW SYSTEMS ENGINEER 9727- Layer2/Layer3 Protocol Developer

extreme network

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
SHL - Product Manager

SHL

Gurugram, Haryana, India (On-Site)
9 Months ago
caliogo - Site Reliability Engineer

caliogo

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
Capgemini - Functional Testing

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Accenture - Application Support Engineer

Accenture

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Winzo - Product, Strategy & Growth

Winzo

New Delhi, Delhi, India (On-Site)
3 Months ago
Sony Music Career - Junior Coordinator, Content Review

Sony Music Career

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Zeeco, Inc. - Saw Operator

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
1 Month ago
GoTo Group - Area Operations Associate

GoTo Group

Banten, Indonesia (On-Site)
1 Month ago
NXP - Operations Quality Senior Manager

NXP

Bangkok, Thailand (On-Site)
2 Weeks ago
UPF Industries  - Forklift Operator (Retail) - 2nd Shift

UPF Industries

Thornton, California, United States (On-Site)
2 Weeks ago
Accenture - Service Delivery Operations Analyst

Accenture

Gurugram, Haryana, India (On-Site)
2 Months ago
Hawkeye Innovations - Match Operations Assistant - Warsaw

Hawkeye Innovations

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Penumbrainc - Inventory Control Coordinator

Penumbrainc

Roseville, California, United States (On-Site)
7 Months ago
Accenture - Procure to Pay Operations New Associate

Accenture

Chennai, Tamil Nadu, India (On-Site)
3 Weeks ago
Hawkeye Innovations - Match Operations Assistant - Almaty

Hawkeye Innovations

Almaty, Almaty Region, Kazakhstan (On-Site)
3 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Reykjavík, Reykjavíkurborg, Iceland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Hyderabad, Telangana, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Capgemini

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug