Service Engineer
Job Summary
Job Description
Bright Machines is seeking a Service Integration Engineer to support automation projects and provide on-site customer support for automation equipment ramp-up. The role involves developing and maintaining automated deployment systems, recommending process improvements for scalability and reliability, and assisting in the development and implementation of deployment plans. You will work with project teams to deploy and troubleshoot system applications, create deployment support documentation for customers, and develop deployment specifications and configurations. Responsibilities also include assisting in new system development and enhancements, attending training on deployment procedures, identifying root causes of issues, analyzing and troubleshooting deployment problems, and serving as the primary customer contact for deployment-related inquiries. Travel to customer sites is required up to 80% of the time.
Must have:
- Minimum 2 years automation/robotics experience
- Minimum 1 year customer-facing experience
- Technical documentation experience
- Minimum 2 years mechanical, electrical, pneumatic assembly
- Experience with manual and power tools
- Experience with mechanical measurement and tolerances
- Repair and maintain robotic controllers, automation equipment
- PLC logic & programming (Beckhoff, Mitsubishi, Siemens, Omron, Allen Bradley)
- Serial & Bus Communication protocols (Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP)
- Ability to program in structured text, function blocks, ladder
Good to have:
- US Visa
5 skills required
Job Details
RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
ABOUT THE ROLE
We’re looking for a Service Integration Engineer for our automation equipment. In this role, you will be supporting the automation team in the development, testing and validation of different automation projects as well as working on-site at customer locations to install and support the ramp up process. After some on-the-job training, you will get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.
WHAT YOU WILL BE DOING
- Develop and maintain automated deployment systems.
- Recommend process improvements to ensure system scalability and reliability.
- Assist in developing and implementation of deployment plan.
- Work with project team to deploy and troubleshoot the system applications.
- Develop deployment support documentations for customers.
- Work with the project management to develop deployment specifications and configurations.
- Assist in new system development and enhancements.
- Attend trainings related to company’s deployment procedures and standards
- Strong skill to identify issues root cause
- Analyze and troubleshoot deployment issues in a timely manner.
- Act as primary customer contact for deployment and post deployment related inquiries and issues.
- Travel to customer sites up to 80% of the time
WHAT WE ARE LOOKING FOR
- Minimum of 2 years of experience in an automation and robotics environment
- Minimum of 1 year in a customer-facing role
- Technical documentation experience
- Minimum of 2 years on mechanical, electrical and pneumatic assembly and schematics
- Experience on manual and power tools
- Experience on mechanical measurement and tolerances
- Repair and maintain robotic controllers, transfer devices, automation equipment, peripheral equipment and mechanical units
- PLC logic & programming, troubleshooting, and configuration with industry leading vendors (Beckhoff, Mitsubishi, Siemens, Omron, Allen Bradley)
- Serial & Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP and others
- Ability to program in structured text language, function blocks, and ladder
IT WOULD BE GREAT IF YOU HAD:
- US Visa
WHO YOU ARE
- You believe in our mission
- You believe in the power of the team, diversity of thought and unity of action
- You always act with integrity, keep your commitments and practice transparency
- You think boldly, lead with courage and demand the highest standards
- You drive for results and act like an owner!
BE EMPOWERED TO CHANGE AN INDUSTRY
Bright Machines is an industry-leading software and robotics company that provides a full-stack automation solution for manufacturing. Bright Machines’ flexible automated assembly and disassembly specializes in the AI backbone – AI hardware infrastructure. By leveraging computer vision, machine learning, and software applications, Bright Machines reimagines the way products can be designed and manufactured.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
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