Staff Program Manager, Maintenance & Repair Process Improvement
Job Summary
Job Description
Zoox is seeking a Staff Program Manager to focus on Maintenance & Repair Process Improvement within their autonomous mobility solution. This role is key in scaling operations and ensuring effective communication. You will guide the transition from R&D to commercial operations, developing and implementing strategic plans to enhance operational effectiveness in Base Operations, including service engineering, maintenance, and repairs. Responsibilities include analyzing options, designing and documenting procedures, setting goals, monitoring performance, and collaborating cross-functionally to drive change and ensure buy-in. The position requires a strong analytical and problem-solving ability to manage large-scale integration projects and utilize data for strategic decision-making.
Must have:
- 10+ years in program management or process improvement
- Bachelor's degree
- Experience in operational efficiencies (service engineering/maintenance)
- Leadership experience
- Excellent communication and problem-solving skills
- Experience with change management and large-scale projects
Good to have:
- Master's degree
- Six Sigma Certifications
- PMP, PgMP, or similar certification
- Startup experience
- Consulting experience
- Autonomous vehicle or mobility industry experience
- Lean/Six Sigma methodologies
Perks:
- Comprehensive benefits package
- Paid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- Health insurance
- Long-term care insurance
- Disability insurance
- Life insurance
4 skills required
Job Details
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. As our Operations team develops and scales, so does the challenge of understanding operations data, ensuring effective communication between development and operations, and informing critical decisions to scale the organization successfully. Fleet Operations's Process, Strategy, and Data team focuses on “how we get from here to there.” As Zoox continues to grow, you will be a crucial member of the team and responsible for providing guidance on how to do that most efficiently while providing a great customer experience.
You will be key in creating, communicating, and providing updates on the operations roadmap outlining the plan for improvements to our service operations function, consisting of vehicle repair, readiness, cleaning, and charging.
In this role, you will:
- Support decision-making related to how we move from an R&D operation to a commercial operation and scale efficiently
- Develop and implement strategic plans to enhance operational effectiveness and efficiency within our "Base Operations" team (service engineering, maintenance & repairs, vehicle diagnostics, etc.)
- Perform analysis on a range of options to determine the best way forward.
- Design and document procedures for jobs to be done.
- Set goals, budgets, and forecasts for team performance
- Monitor performance against those goals and make adjustments as needed.
- Work cross-functionally to ensure buy-in and gather feedback.
Qualifications
- 10+ years of experience in program management, operational excellence, process improvement, or related fields
- Bachelor’s degree in Business Administration, Operations Management, or Finance
- Experience developing operational efficiencies in service engineering, maintenance & repair operations, or similar environment (i.e., heavy equipment, aviation, manufacturing, etc.).
- Experience in a product-based operations environment
- Demonstrated leadership experience in leading teams and developing direct reports
- Excellent communication and interpersonal skills and the ability to influence and drive change across multiple levels of the organization. Strong analytical and problem-solving skills.
- Demonstrated ability to design and execute large-scale change management strategies and proven track record of successfully managing complex, large-scale integration projects
- Prior experience developing and using data and metrics to support strategic decision-making.
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- Six Sigma Certifications
- PMP, PgMP, or similar project management certification
- Early-stage startup experience (pre-revenue or pre-product with go-to-market)
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
- Experience with Lean/Six Sigma methodologies
$155,000 - $214,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
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