Technical Writer
Job Summary
Job Description
As a Technical Writer at Cognite, you will be responsible for producing technical documentation that empowers admins, data engineers, and developers. This involves collaborating with various teams to ensure seamless content experiences across different audiences. Your key duties will include planning, creating, and maintaining technical documentation for assigned product areas, as well as elevating the user journey. Additionally, you will be tasked with collecting and analyzing documentation metrics to identify improvements and contributing to internal documentation tools.
Must have:
- 3+ years of technical writing experience for SaaS products.
- Bachelor's or Master's in a related field.
- Experience with docs-as-code environments (Git, Markdown).
- Basic coding skills and understanding of development processes.
- Experience working with REST APIs and Swagger/OpenAPI.
Perks:
- Join an organization of 70 different nationalities with a focus on Diversity, Equality and Inclusion (DEI).
- Modern and fun working environment.
- Flat structure with direct access to decision-makers.
- Opportunity to learn from some of the best people on some of the most ambitious projects.
- Paid mobile telephone subscription and broadband connection.
- Access to extended private health services with Aker Care.
- Subsidized lunch at the canteen.
- Snacks and drinks on the house.
- Cognite exclusive coffee bar.
- Free membership to fully-staffed gym on-site.
9 skills required
Job Details
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here
Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
We're looking for a technical writer to join our Content Design team.
The team ensures that all technical content, from UX writing to API documentation, is seamlessly integrated into product development and release cycles. In this role as a technical writer, you'll be responsible for documentation that empowers tech-savvy audiences like admins, data engineers, and developers. You'll collaborate across teams and groups within our Product organization to ensure end-to-end experiences and seamless communication across content sets and audiences.
Key responsibilities
- Lead content development: Plan, create, and maintain technical documentation for assigned product areas. Publish clear, accurate, and user-friendly articles, including: conceptual overviews, how-to guides, API reference information, and SDK documentation.
- Elevate the user journey: Organize complex information, write with precision and clarity, and ensure a consistent and intuitive content experience across audiences.
- Collaborate and align: Work closely with product leads, engineers, content designers, and other stakeholders to ensure the accuracy, completeness, and coherence of content across all touchpoints. Help define, align, and maintain terminology.
- Champion best practices: Apply and advocate for best practices in content structure, standards, and documentation operations (DocOps) to improve the quality and efficiency of our documentation.
- Measure and iterate: Collect and analyze feedback and documentation metrics to identify and implement improvements.
- Contribute to docs-as-code infrastructure: Help improve and maintain internal tools and platforms that support our documentation environments.
Who you are
- Exceptional communicator and writer: You can distill complex technical concepts into clear, concise, and engaging content for both technical and non-technical audiences.
- Proactive and solution-oriented: You take initiative and have a knack for identifying and solving problems to improve the user experience.
- Adaptable and resilient: You thrive in a dynamic, fast-paced, global development environment. You embrace change, navigate ambiguity with ease, and enjoy continuous learning.
- Collaborative team player: You excel at building relationships and collaborating effectively with individuals across various roles and levels of the organization.
- User-centric thinker: You understand the mindset and challenges of your audience, and you're passionate about contributing to helping them succeed with our products and services.
Experience and requirements
- Professional experience: 3+ years of experience as a technical writer, preferably for SaaS enterprise products.
- Educational background: A bachelor's or master's degree in Programming, Computer Science, Technical Communication, or a related field.
- Technical skills: Experience working in a docs-as-code environment (e.g., Git/GitHub, Markdown, XML, AsciiDoc).
- Development knowledge: Basic coding skills and a solid understanding of development processes and technologies relevant to the documentation you'll create.
- API experience: Experience working with REST APIs and familiarity with Swagger/OpenAPI specifications.
Why join us?
- Your work will directly impact the success of our customers and the growth of our platform. If you're passionate about technical writing and eager to make a significant difference, we'd love to hear from you!
A snapshot of our many perks and benefits as a Cogniter
* Join an organization of 70 different nationalities ๐ with Diversity, Equality and Inclusion (DEI) in focus ๐ค
* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata ๐ท to know more
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our HUB ๐ฃ๏ธ to be part of the conversation directly with Cogniters and our partners.
* Gain perks like a paid mobile telephone subscription and broadband connection.
* Get access to extended private health services with Aker Care.
* Hungry? Weโve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day
* Stay fueled between meals with snacks and drinks on the house.
* Our own Cognite exclusive coffee bar โ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
* We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
* A pet lover? Get the chance to meet Spot ๐ถ!
Why choose Cognite? ๐ ๐
Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! ๐ฅ Most recently Cognite Data Fusionยฎ Achieved Industry First DNV Compliance for Digital Twins ๐ฅ
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
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