Technology Manager

Job Summary

Manages a team of individuals whose primary objectives are to coordinate with the business units and information system (IS) vendors, facilitate application or technical infrastructure development, manage ongoing application or infrastructure production support, and participate in budget planning.  Manages coordination with NML and the North American affiliate companies as required for specific projects.  Understands Nissan business strategies and initiatives to develop information technology strategies and roadmaps as needed. Identifies, implements, and manages policies, procedures, and processes that contribute to the organization’s objectives.

B. Job Responsibilities

The following job function statements describe the general nature and level of work being performed.  They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Strategy: Understand the business strategy, and align the required project portfolio, initiatives and budget to support it.  This includes alignment with regional and global strategies as well.

Roadmap: Establish the plan, timing an order of initiatives that support the business strategy/initiatives, maintains current levels of hardware/software, plans and supports cloud migration of core systems and accounts for changes in regulations, information security.

Business Value: Proactively align with business and technology partners to raise new initiatives, automation, digitalization and innovation that offer additional business value, improve the customer experience, solve business problems and/or provide efficiencies to the organization.

Manage technology outsource vendor relationships. Develop agreements, objectives, SLAs and manage vendors to ensure efficient and cost-effective use of resources and services.

Program/Project Management: Manage PMs to ensure projects align with desired business outcome, on planned schedule, manage scope, escalate issues, hold vendors accountable, ensure status is reported to senior management, and maintain budgeted cost.

Product Management: ensures applications under span of control adhere to cyber security standards, technology standards, processes, and policies. Manages the administration and management of services and ensures consistency across affiliates.

Management Accountabilities: Manage internal staff, external contractors, vendor resources and/or offshore resources. Supervise and provide leadership, coaching, guidance, training and staff development. 

REQUIRED SKILLS:

• At least 10 years of IT / IS experience

• At least 5 years as an intermediate level manager or supervisor providing leadership, coaching, guidance, and training and contributing to staff development. Supervised subordinates or contractors whose roles were diverse in roles and objectives (e.g., Project Managers, Solution Architects, Business Analysts, etc.).

• Knowledge of vendor management, contract management, customer relationship management; project management skills; strong working knowledge of automotive business systems; oral and written communications skills; interpersonal skills; and conflict resolution skills.

• Knowledge of Salesforce Platform including but not limited to Sales & Service Cloud, Commerce Cloud, Marketing Cloud

• Advanced knowledge of Microsoft Office, forecasting, portfolio management and/or collaboration tools.

STRONGLY PREFERED:

·       Salesforce Platform/Admin Certifications

·       AWS Cloud Practitioner Certification

·       Basic understanding of how Captive Finance not necessarily automotive industry would be good

·       Knowledge of vendor management, contract management, customer relationship management; project management skills; strong working knowledge of automotive business systems; oral and written communications skills; interpersonal skills; and conflict resolution skills.

·       Knowledge of Salesforce Platform including but not limited to Sales & Service Cloud, Commerce Cloud, Marketing Cloud

·       Knowledge of BI/Data, Reporting and Analytics 

·       Knowledge of Cloud Infrastructure (preferably AWS) and Services

·       Advanced knowledge of Microsoft Office, forecasting, portfolio management and/or collaboration tools.

·       Advanced knowledge of Microsoft Office, forecasting, portfolio management and/or collaboration tools.

Basic understanding of how Captive Finance not necessarily automotive industry would be good

EDUCATION

Bachelor's degree in a related discipline. Advanced degree preferred. Technology, Management or Program/project management certifications a plus.

TRAVEL

Yes (Not Frequent)

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.