Account Manager

3 Months ago • 7 Years + • Account Management

Job Summary

Job Description

As an Account Manager for GamMatrix, you'll be the primary commercial representative, ensuring seamless communication with clients and internal teams. Responsibilities include managing key accounts, participating in client calls to identify upsell opportunities, addressing client concerns, facilitating cross-departmental communication, developing account plans, optimizing client ROI, managing operational issues, and collaborating with product teams. You'll also help gather client requirements, ensure understanding of product roadmaps, analyze data, and build strong client relationships.
Must have:
  • 7+ years Account Management experience
  • Gambling industry experience (3+ years)
  • Strong communication & interpersonal skills
  • Data analysis & problem-solving abilities
  • Proficiency in CRM & MS Office Suite
Good to have:
  • Understanding of online business functions (marketing, affiliates, etc.)
Perks:
  • 22+ annual leave days
  • Hybrid work schedule
  • Paid parental leave
  • Daily catered lunch or allowance
  • Private medical subscription
  • Access to online learning platforms
  • Office perks (parking, massages, team building)

Job Details

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Account Manager to join our team in Bucharest!

About the job:

As an Account Manager for GamMatrix, you will become the internal and external commercial representative of the product, ensuring seamless communication and collaboration across departments and with clients. GamMatrix is a highly flexible and scalable iGaming platform, combining player account and wallet management, fraud detection and prevention tools, responsible gaming features, and in-depth reporting.

You will act as the key link between GamMatrix and other internal teams such as Account Management, Sales, Delivery and Operations. Additionally, you will maintain direct communication with clients, participate in client calls, explore upsell opportunities, and foster collaboration to drive mutual growth. 


What you'll get to do:

  • Serve as the primary point of contact for GamMatrix Key accounts, building and maintaining strong, long-term relationships.
  • Participate in client calls to understand their business goals and identify upsell and collaboration opportunities.
  • Proactively address client concerns, ensuring a high level of satisfaction and retention.
  • Represent GamMatrix internally, acting as the central point of communication for cross-departmental teams (Group Account Management, Sales, Delivery, and Operations).
  • Facilitate effective communication with product teams, ensuring client needs and priorities are understood and met.
  • Develop and implement strategic account plans to drive revenue growth and achieve business objectives.
  • Work with clients to optimize their ROI across GamMatrix products and services.
  • Manage operational issues affecting service delivery, ensuring smooth and efficient processes.
  • Help the delivery team collect, verify, and prioritize clients' technical and non-technical requirements for new product features.
  • Ensure clients have a clear understanding of the product development roadmap and upcoming releases.
  • Review and analyze data to identify usage trends and insights.

  

What You need to know:

  • Genuine curiosity about IT and a solid understanding of the online gambling industry.
  • 3+ years of experience in the gambling industry.
  • 7+ years of experience in account management, sales, or client services, with a proven track record of managing and growing key accounts.
  • Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong organizational and problem-solving abilities.
  • Ability to analyze data and provide actionable insights.
  • Excellent English written and oral communication skills.
  • Exceptional communication and interpersonal skills to facilitate collaboration with internal and external stakeholders.


Here's what we offer:

  • Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
  • Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months, you'll be in the office full-time)
  • Support for New Parents:
  • 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
  • 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

  • Daily catered lunch or monthly lunch allowance. 
  • Private Medical Subscription. 
  • Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Similar Jobs

Company3 Method Studios - Associate Producer

Company3 Method Studios

Santa Monica, California, United States (On-Site)
1 Month ago
Extreme Network - HR Business System Analyst (Global)

Extreme Network

North Carolina, United States (Remote)
6 Months ago
PwC - Data Protection Officer Senior Manager

PwC

Douala, Littoral Region, Cameroon (On-Site)
6 Months ago
Buckman - Marketing and Technology Manager, Paper

Buckman

India (On-Site)
5 Months ago
Paytm - Area Sales Manager- Deputy Manager -  Hyderabad

Paytm

Hyderabad, Telangana, India (On-Site)
4 Months ago
NetEase Games - International Tax Manager

NetEase Games

(On-Site)
4 Weeks ago
NVIDIA - Senior Director, Revenue Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Buckman - Account Manager Eastern Germany

Buckman

Dresden, Saxony, Germany (On-Site)
5 Months ago
Moon Active - Assistant Controller

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
4 Weeks ago
Voodoo - Accountant Manager

Voodoo

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Scientific Games  - Advanced Solutions Architect

Scientific Games

Georgia, United States (Remote)
2 Weeks ago
The Walt Disney Company - FX Publicity Intern

The Walt Disney Company

Los Angeles, California, United States (On-Site)
5 Days ago
ION - IT Internal Auditor, Italy

ION

Italy (Hybrid)
6 Months ago
Trackman - Customer Service Specialist (Tier 1)

Trackman

(On-Site)
4 Weeks ago
Trackman - Accounts Payable Specialist

Trackman

(On-Site)
1 Month ago
Wind Pioneers - Wind Resource Engineer

Wind Pioneers

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Ness Digital - Lead .Net Full-stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
Tesla - Engineering Technician, Drive Unit/Traction Inverter (Powertrain)

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Daybreak Game Company LLC - QA Analyst (Temp)

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Bucharest, Romania

Google - Software Engineer II, Mobile, Android

Google

Bucharest, Bucharest, Romania (On-Site)
6 Days ago
Every matrix - Customer Support Specialist

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Ubisoft - Senior Programmer

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
5 Months ago
Google - Senior Product Manager, Wear OS

Google

Bucharest, Bucharest, Romania (On-Site)
1 Week ago
NVIDIA - STA Backend Engineer

NVIDIA

Iași, Iași County, Romania (Remote)
1 Month ago
ASSIST Software - React Developer

ASSIST Software

Suceava, Suceava County, Romania (On-Site)
5 Months ago
Amber - Senior Development Tester

Amber

Bucharest, Bucharest, Romania (On-Site)
4 Weeks ago
Fortis Games - Lead Concept Artist

Fortis Games

Romania (On-Site)
2 Months ago
Playtika - Senior 2D Animator

Playtika

Romania (Hybrid)
2 Months ago
Ness Digital - Cloud Systems Engineer

Ness Digital

Timișoara, Timiș, Romania (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Dentsu - VP, Client Partner

Dentsu

Maryland, United States (Remote)
1 Week ago
Riot Games - Financial Accountant - 4 Month Contract

Riot Games

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Deliveroo - Account Manager  Restaurants - Arabic Speaker

Deliveroo

Dubai, Dubai, United Arab Emirates (On-Site)
4 Months ago
PlatinumGames - English Accounting Staff

PlatinumGames

Fukuoka, Fukuoka, Japan (On-Site)
3 Months ago
Playrix - Senior Accountant

Playrix

Ireland (Remote)
2 Months ago
Good Job Games - Accounting Specialist

Good Job Games

İstanbul, Türkiye (On-Site)
1 Month ago
Barracuda Networks  Inc  - Associate Account Executive

Barracuda Networks Inc

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Mattel  Inc  - Analista de Cuenta Clave

Mattel Inc

Monterrey, Nuevo Leon, Mexico (On-Site)
4 Months ago
AppZen - Enterprise Account Executive - US

AppZen

Denver, Colorado, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bucharest, Bucharest, Romania (Hybrid)

Sliema, Malta (Hybrid)

Kyiv, Kyiv City, Ukraine (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Lviv, Lviv Oblast, Ukraine (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Kyiv, Kyiv City, Ukraine (Hybrid)

View All Jobs

Get notified when new jobs are added by Every matrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug