Bilingual Call Center Representative - Part Time

3 Weeks ago • All levels • Localization

Job Summary

Job Description

This role involves providing excellent and efficient quality service for inbound calls from Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) customers and businesses. The representative will handle inquiries, complaints, and questions regarding loan and lease accounts, including technical support for the NMAC/IFS Website. The position requires resolving customer concerns proactively and maintaining high-quality service standards.
Must have:
  • Receive inbound calls on active/inactive accounts from NMAC/IFS Customers, Businesses, Dealerships, and Third Parties.
  • Resolve inquiries, handle complaints, and guide through correct processes according to original requests.
  • Identify current Account status for appropriate action on Retail and Lease NMAC/IFS phone calls regarding Total Loss, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.
  • Maintain a Quality Standard on all phone calls received/made, guaranteeing a minimum overall average percentage of 85% following the Call model to assure Compliance, State, and Federal regulations are within guidelines.
  • Utilize all tools and resources available to proactively resolve Customer’s concerns and prevent further callbacks.
  • Follow all Adherence guidelines to achieve a minimum target of 95%.
Good to have:
  • Bachelor's degree
Perks:
  • Diverse career paths
  • Cross departmental moves
  • Innovative learning platforms
  • Seminars
  • Leadership training
  • Tuition reimbursement programs
  • Comprehensive benefits package

Job Details

Location(s): Aguascalientes

Job Schedule: Part time Onsite

Education Requirement: High school diploma

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

  • List of responsibilities:
  • Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
  • The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
  • Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
  • Must be able to utilize all tools and resources available to proactively resolve our Customer’s concerns and prevent any further callbacks.
  • Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Who We’re Looking for:

Required:

  • Education requirements: High school diploma
  • Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
  • Fluent English (Mandatory)
  • MS Office Intermediate
  • Active Listening
  • Customer Focus
  • Good Grammar
  • Communication Skills
  • Ability to perform work onsite at Aguascalientes.

Desired:

  • Bachelor's degree is a plus.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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