Community Manager VII

4 Months ago • 1-2 Years • Community Management

Job Summary

Job Description

As a Community Manager at Infernozilla, you'll bridge the gap between client studios and players across platforms like Discord, Steam, and Reddit. Key responsibilities include engaging with forums, leading community initiatives, managing Discord support tickets, analyzing data to optimize community strategies, recruiting and managing volunteer moderators, and assisting in marketing activities. You'll define and maintain the community tone for various games, ensuring client needs are met. The role requires strong communication, writing, and Discord skills, along with the ability to manage multiple platforms and prioritize tasks effectively. The ideal candidate is passionate about video games, highly motivated, and thrives in a fast-paced environment.
Must have:
  • Excellent communication & writing skills
  • Discord expertise (moderator experience preferred)
  • Strong time management and organization
  • Passion for video games and community engagement
  • Proficient in English (written and spoken)
Good to have:
  • Experience in community management, communications, or marketing
  • Video game community management or social media management experience
  • Knowledge of the video game industry

Job Details

Infernozilla is a multi-award-winning agency based in Dallas, Texas, focused on Social Media, Community Management, and grassroots Marketing in the gaming industry. With nearly 170 long-term clients and 73 awards in 2023 alone, we excel at designing and executing high-impact community and marketing campaigns for our clients.

We strive to always go to all the depths to ensure all our clients are fully taken care of. Our vision is to be the go-to agency for indie game needs in Community Management, Social Media Management, Marketing, and the like.

We have worked with games such as Black Mesa, Escape from Tarkov, KovaaK’s, Ready or Not, Dungeons of Eternity, Walkabout Minigolf, and many others that we are proud to continue to support.

As a Community Manager at Infernozilla, you would connect the client studios and the players via Discord, Steam, and other forums. Defining and refining each client's "community tone" will play a significant role in the early stages of new titles and maintaining more active, pre-established communities for more prominent titles. You will also play a vital role in the marketing efforts of indie games.

Community Manager Job Responsibilities:

  • Update, monitor, and engage with forums on multiple platforms, including emails, Steam, Discord, Reddit, and Imgur, amongst others

  • Self-start and take the Lead on creative community initiatives and events to engage and delight players

  • Identify Discord issues or improvements, implement bots, new moderators, and more

  • Monitor and respond to incoming emails exclusively for the client's press email in a timely and professional manner

  • Be the Lead for the Discord support ticket system and Steam threads, offering helpful support and advice, reaching out to the clients for help or clarification if necessary.

  • Evaluate and analyze Discord data to develop community strategies, optimize server performance and member retention over time

  • To recruit, manage, and support a team of Discord volunteer moderators, clients depending.

  • Offer customer, influencer, and partner support via the Discord support ticket system and Reddit, Steam discussion threads, and other forms of communication.

  • Reach out, communicate and build a rapport with your assigned clients, making sure their community needs and reactive requests are met and completed to the best of your ability

  • Communicate and work with your Team Lead, who will work closely with you as you build and shape each platform

  • Assist in general marketing activities and tactics with your Team Lead as needed

This role is fully remote, and the right candidate is expected to work full time while managing their schedule of 35-40 hours per week.

Community Manager Qualifications / Skills:

  • Communication skills: You have a way with words to turn angry customers into advocates and impress clients with your assurance and level of communication. Commenting, responding to emails, and supporting players are fun for you!

  • Writing skills: you need to have a passion and flair for chatting with community members, as well as writing professionally to the press, influencers, and in threads.

  • Discord knowledge: a Discord moderator or server owner is preferred so that you can easily transition into managing multiple client servers without too much difficulty. If you have the basic knowledge, we will teach you the rest.

  • Motivation for what you do: Seeing a new comment, upvote, or discussion thread fuels you, and each community member that joins and engages with you excites you to push forward without the occasional negative comment or downvote affecting you.

  • Time Management: the ability to manage multiple community platforms and emails, with the occasional incoming community request from clients not affecting your stress levels.

  • Market knowledge: You are a gamer by night and spend hours during the day working or learning about the video game industry.

  • Energy level: Talking to you in any community setting fuels the title's interest and motivation. Bubbly yet on point.

  • Professionalism: you uphold yourself to the highest standard, do not engage in negativity on Discord or other platforms, and continue to push through with a great attitude.

  • Strong command of writing and speaking in English.

We are looking for a highly motivated individual who wants to strive for greatness. Our Agency is a fast-paced environment, and we are looking for candidates who thrive on challenges. If you are driven and ready to excel, this is for you!

Education and Experience Requirements:

  • Proficient written and spoken English is a requirement for this position

  • While traditional education is admirable, we want to see community management and industry experience over school years.

  • Experience in a community management position, communications sector, or relevant experience is highly recognized.

  • Other experiences in video game community management, social media management, or marketing are a major plus as you will be more knowledgeable of the communities you are engaging with.

If you have been a phenomenal volunteer in a video game community, aspire to do it for a living, love video games, and help others, this job is for you!

Does this sound like you? Let's talk further! Use the link below to apply.

Similar Jobs

The Walt Disney Company - Senior Financial Analyst - Commercial Division

The Walt Disney Company

Serris, Île-de-France, France (On-Site)
1 Week ago
Microsoft - Product Operations Program Manager

Microsoft

San José, San José Province, Costa Rica (Hybrid)
1 Week ago
Aristocrat Gaming - Customer Success Trainer

Aristocrat Gaming

Canberra, Australian Capital Territory, Australia (Hybrid)
2 Weeks ago
Creative Assembly - Game Designer

Creative Assembly

England, United Kingdom (On-Site)
3 Weeks ago
ION - Research Editor

ION

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Ubisoft - Community Advocacy Manager

Ubisoft

Guildford, England, United Kingdom (On-Site)
2 Weeks ago
Kwalee - Community Specialist

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
1 Month ago
SmileGate - Startup Support Program Planning/Operation Manager

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
KingsIsle Entertainment - Senior Community Manager

KingsIsle Entertainment

Texas, United States (Hybrid)
1 Month ago
Amber - Community Manager

Amber

Bucharest, Bucharest, Romania (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Company3 Method Studios - Senior Payroll Specialist

Company3 Method Studios

California, United States (Remote)
3 Months ago
DNEG - Production Supervisor/Coordinator

DNEG

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Nielsen Holdings - US New Releases Music Editor (Music Enrichment)

Nielsen Holdings

Mexico City, Mexico City, Mexico (Remote)
4 Weeks ago
PwC - Tax NewLaw - Associate

PwC

Singapore (On-Site)
6 Months ago
Knuddels - Business/Data Analyst Intern

Knuddels

Baden-Württemberg, Germany (Hybrid)
4 Weeks ago
Ubisoft - Game Economy Designer

Ubisoft

Saint-Mandé, Île-de-France, France (Hybrid)
1 Week ago
Ubisoft - HQ Financial Planning Manager

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Months ago
Corsair - Senior Director of Distribution

Corsair

Duluth, Georgia, United States (On-Site)
1 Week ago
SmileGate - System Planning for LOST ARK Mobile

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
Liquid Advertising - Media Planner - Japan

Liquid Advertising

Japan (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Universal Music - Coordinator, Urban Marketing

Universal Music

Santa Monica, California, United States (On-Site)
1 Month ago
Axinous - Account Executive - Healthcare - Ohio

Axinous

United States (Remote)
2 Months ago
Anavation - Network Systems Engineer

Anavation

Clarksburg, West Virginia, United States (Remote)
4 Weeks ago
Onward Search - Senior Generalist Engineer (Gameplay/Tools)

Onward Search

Seattle, Washington, United States (On-Site)
5 Months ago
NVIDIA - Senior Graphics System Software Engineer - Tegra

NVIDIA

Santa Clara, California, United States (On-Site)
5 Days ago
Netflix - Senior Researcher - Ads Experiences

Netflix

Los Gatos, California, United States (On-Site)
1 Week ago
ByteDance - Senior Machine Learning Engineer - AML Algorithm

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Eleven Labs - Developer Advocate

Eleven Labs

San Francisco, California, United States (Remote)
4 Weeks ago
The Walt Disney Company - Facilities & Security Coordinator

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
AI Fund - Content Marketing Manager

AI Fund

United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Collective Ace Group - Experienced Community Manager (Remote - 1 year contract)

Collective Ace Group

South Africa (Remote)
3 Months ago
Funguy Studio - Community Manager

Funguy Studio

Makati, Metro Manila, Philippines (On-Site)
8 Months ago
InnoGames - Community Management Specialist - Forge of Empires

InnoGames

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
Chimera entertainment - Working Student – Community & Social Media Management (Chinese-Speaking Gaming Community)

Chimera entertainment

Munich, Bavaria, Germany (On-Site)
2 Months ago
Avalanche Studios Group - Senior Community Developer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Ubisoft - Community Developer Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Ubisoft Blue Byte - Community Advocacy Manager

Ubisoft Blue Byte

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)
1 Week ago
Steer Studios - Communication Director

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
KingsIsle Entertainment - Senior Community Manager

KingsIsle Entertainment

Texas, United States (Hybrid)
1 Month ago
Ubisoft - PC Community Developer

Ubisoft

Malmö, Skåne County, Sweden (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.
View All Jobs

Get notified when new jobs are added by Infernozilla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug