Community Manager VII

4 Months ago • 1-2 Years • Community Management

Job Summary

Job Description

As a Community Manager at Infernozilla, you'll bridge the gap between client studios and players across platforms like Discord, Steam, and Reddit. Key responsibilities include engaging with forums, leading community initiatives, managing Discord support tickets, analyzing data to optimize community strategies, recruiting and managing volunteer moderators, and assisting in marketing activities. You'll define and maintain the community tone for various games, ensuring client needs are met. The role requires strong communication, writing, and Discord skills, along with the ability to manage multiple platforms and prioritize tasks effectively. The ideal candidate is passionate about video games, highly motivated, and thrives in a fast-paced environment.
Must have:
  • Excellent communication & writing skills
  • Discord expertise (moderator experience preferred)
  • Strong time management and organization
  • Passion for video games and community engagement
  • Proficient in English (written and spoken)
Good to have:
  • Experience in community management, communications, or marketing
  • Video game community management or social media management experience
  • Knowledge of the video game industry

Job Details

Infernozilla is a multi-award-winning agency based in Dallas, Texas, focused on Social Media, Community Management, and grassroots Marketing in the gaming industry. With nearly 170 long-term clients and 73 awards in 2023 alone, we excel at designing and executing high-impact community and marketing campaigns for our clients.

We strive to always go to all the depths to ensure all our clients are fully taken care of. Our vision is to be the go-to agency for indie game needs in Community Management, Social Media Management, Marketing, and the like.

We have worked with games such as Black Mesa, Escape from Tarkov, KovaaK’s, Ready or Not, Dungeons of Eternity, Walkabout Minigolf, and many others that we are proud to continue to support.

As a Community Manager at Infernozilla, you would connect the client studios and the players via Discord, Steam, and other forums. Defining and refining each client's "community tone" will play a significant role in the early stages of new titles and maintaining more active, pre-established communities for more prominent titles. You will also play a vital role in the marketing efforts of indie games.

Community Manager Job Responsibilities:

  • Update, monitor, and engage with forums on multiple platforms, including emails, Steam, Discord, Reddit, and Imgur, amongst others

  • Self-start and take the Lead on creative community initiatives and events to engage and delight players

  • Identify Discord issues or improvements, implement bots, new moderators, and more

  • Monitor and respond to incoming emails exclusively for the client's press email in a timely and professional manner

  • Be the Lead for the Discord support ticket system and Steam threads, offering helpful support and advice, reaching out to the clients for help or clarification if necessary.

  • Evaluate and analyze Discord data to develop community strategies, optimize server performance and member retention over time

  • To recruit, manage, and support a team of Discord volunteer moderators, clients depending.

  • Offer customer, influencer, and partner support via the Discord support ticket system and Reddit, Steam discussion threads, and other forms of communication.

  • Reach out, communicate and build a rapport with your assigned clients, making sure their community needs and reactive requests are met and completed to the best of your ability

  • Communicate and work with your Team Lead, who will work closely with you as you build and shape each platform

  • Assist in general marketing activities and tactics with your Team Lead as needed

This role is fully remote, and the right candidate is expected to work full time while managing their schedule of 35-40 hours per week.

Community Manager Qualifications / Skills:

  • Communication skills: You have a way with words to turn angry customers into advocates and impress clients with your assurance and level of communication. Commenting, responding to emails, and supporting players are fun for you!

  • Writing skills: you need to have a passion and flair for chatting with community members, as well as writing professionally to the press, influencers, and in threads.

  • Discord knowledge: a Discord moderator or server owner is preferred so that you can easily transition into managing multiple client servers without too much difficulty. If you have the basic knowledge, we will teach you the rest.

  • Motivation for what you do: Seeing a new comment, upvote, or discussion thread fuels you, and each community member that joins and engages with you excites you to push forward without the occasional negative comment or downvote affecting you.

  • Time Management: the ability to manage multiple community platforms and emails, with the occasional incoming community request from clients not affecting your stress levels.

  • Market knowledge: You are a gamer by night and spend hours during the day working or learning about the video game industry.

  • Energy level: Talking to you in any community setting fuels the title's interest and motivation. Bubbly yet on point.

  • Professionalism: you uphold yourself to the highest standard, do not engage in negativity on Discord or other platforms, and continue to push through with a great attitude.

  • Strong command of writing and speaking in English.

We are looking for a highly motivated individual who wants to strive for greatness. Our Agency is a fast-paced environment, and we are looking for candidates who thrive on challenges. If you are driven and ready to excel, this is for you!

Education and Experience Requirements:

  • Proficient written and spoken English is a requirement for this position

  • While traditional education is admirable, we want to see community management and industry experience over school years.

  • Experience in a community management position, communications sector, or relevant experience is highly recognized.

  • Other experiences in video game community management, social media management, or marketing are a major plus as you will be more knowledgeable of the communities you are engaging with.

If you have been a phenomenal volunteer in a video game community, aspire to do it for a living, love video games, and help others, this job is for you!

Does this sound like you? Let's talk further! Use the link below to apply.

Similar Jobs

Scopely - Principal Combat Designer

Scopely

Barcelona, Catalonia, Spain (Hybrid)
3 Months ago
Nintendo - Customer Business Analyst (Sales Planning Analyst)

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
NVIDIA - ASIC Design and STA Engineer

NVIDIA

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Apollo Global Management,  Inc  - APPS Analyst

Apollo Global Management, Inc

Maharashtra, India (Hybrid)
7 Months ago
Barracuda Networks  Inc  - Lead Development Representative

Barracuda Networks Inc

Atlanta, Georgia, United States (Hybrid)
1 Month ago
1047 Games - Community Manager

1047 Games

(Remote)
1 Month ago
Two Point Studios - Senior Community Manager

Two Point Studios

Farnham, England, United Kingdom (Hybrid)
4 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

Seattle, Washington, United States (On-Site)
1 Month ago
Ubisoft - Community Developer Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Twitch - Senior Manager - Corporate Communications

Twitch

Irvine, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Remote Copywriter: Legal

WebFX

South Africa (Remote)
6 Months ago
Activision - Senior Product Manager, Web Store

Activision

Santa Monica, California, United States (On-Site)
1 Month ago
Blenheim Chalcot India - Customer Service Associate

Blenheim Chalcot India

Mumbai, Maharashtra, India (On-Site)
1 Day ago
World Resource Institute - Intern – Energy Efficiency in Healthcare Systems

World Resource Institute

India (On-Site)
1 Week ago
Netflix - Senior Software Engineer - Developer Automation Platform (Fullstack)

Netflix

Los Gatos, California, United States (On-Site)
2 Weeks ago
Keywords Studios - Accounting Interns

Keywords Studios

Cinisello Balsamo, Lombardy, Italy (On-Site)
1 Month ago
Nintendo - Contract - Buyer II

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
The Walt Disney Company - Shipwide Production Supervisor (Fixed Term)

The Walt Disney Company

Toronto, Ontario, Canada (On-Site)
2 Weeks ago
Universal Music - Manager, North America Catalog Services

Universal Music

Franklin, Tennessee, United States (On-Site)
1 Month ago
Fortra - Customer Operations Specialist

Fortra

Mexico City, Mexico City, Mexico (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Universal Music - Director, Analytics

Universal Music

Santa Monica, California, United States (On-Site)
3 Weeks ago
Veeam Software - Territory Sales Account Executive

Veeam Software

San Diego, California, United States (On-Site)
1 Day ago
Epic Games - Level Designer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Google - Senior Software Engineer, Machine Learning, Google Cloud AI

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Cloud Chamber - Temporary Senior Lighting Artist

Cloud Chamber

Novato, California, United States (Remote)
1 Week ago
Wisk - Staff R&D Autonomy Perception Engineer

Wisk

Mountain View, California, United States (Hybrid)
1 Day ago
Glean - Software Engineer, Frontend

Glean

Palo Alto, California, United States (On-Site)
6 Months ago
Activision - Producer - Live Ops, Call of Duty

Activision

Santa Monica, California, United States (On-Site)
1 Week ago
Forescout - Presales Systems Engineer

Forescout

United States (On-Site)
1 Month ago
CD PROJEKT RED - Senior Rendering Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Light Speed Studios - Global Publishing PM (Japan)

Light Speed Studios

(On-Site)
2 Months ago
Ubisoft - Community Advocacy Manager

Ubisoft

Guildford, England, United Kingdom (On-Site)
3 Weeks ago
KingsIsle Entertainment - Senior Community Manager

KingsIsle Entertainment

Round Rock, Texas, United States (Hybrid)
1 Month ago
Playtika - TypeScript Technical Lead /Kyiv

Playtika

Ukraine (On-Site)
6 Months ago
SEGA - Senior Community Manager

SEGA

Farnham, England, United Kingdom (Hybrid)
4 Months ago
NetEase Games - Community Management Specialist

NetEase Games

Singapore (On-Site)
1 Month ago
QUANTIC DREAM - Community Developer (M/F/NB)

QUANTIC DREAM

Paris, Île-de-France, France (Hybrid)
6 Months ago
THE GAME - Community Resource Manager

THE GAME

London, England, United Kingdom (Hybrid)
1 Month ago
Fuse Games - Community Manager

Fuse Games

England, United Kingdom (Hybrid)
1 Month ago
Grimlore Games - Community Manager (m/f/d)

Grimlore Games

Munich, Bavaria, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded