Customer Retention Specialist

1 Month ago • 2-4 Years • Business Development

Job Summary

Job Description

HP is seeking a Customer Retention Specialist for its Japan region. Responsibilities include developing an understanding of HP's services and solutions, building client relationships, developing and executing sales strategies, maintaining accurate sales records, tracking key metrics, participating in training, ensuring regulatory compliance, conducting channel meetings to drive renewals and upsell opportunities, and exceeding assigned quota targets. The ideal candidate will have 2-4 years of experience in technical selling, consultative selling, account management, or a related field and a four-year degree or equivalent experience. Strong communication, sales, and customer relationship management skills are essential.
Must have:
  • Develop sales strategies for existing clients
  • Maintain accurate sales records and track key metrics
  • Conduct channel meetings, drive renewals and upsells
  • Exceed assigned quota targets
  • Strong communication and CRM skills
Good to have:
  • Experience in technical or consultative selling
  • Knowledge of HP's products and services

Job Details

Customer Retention Specialist

Description -

Description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. We offer a thriving performance-based environment which encourages collaboration, diversity and inclusion. We put a strong focus on integrity in everything we do and we play to win as a team.

We are looking for a Retention Sales Specialist for the Japan Region

Responsibilities 

  • Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages. 
  • Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs. 
  • Supports in developing and executing comprehensive sales strategies for existing clients. 
  • Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings. 
  • Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies. 
  • Participates in training sessions to enhance sales techniques, product knowledge, and communication skills. 
  • Ensures that all sales activities comply with industry regulations and legal requirements. 
  • Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities 
  • Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings. 

 

Education and Experience Required 

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. 
  • Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field 

Knowledge & Skills 

  • Business To Business 
  • Customer Relationship Management 
  • Demonstration Skills 
  • Enterprise Sales 
  • Outbound Calls 
  • Product Knowledge 
  • Sales Process 
  • Microsoft Office 
  • Sales Prospecting 
  • Selling Techniques 
  • Solution Selling 
  • Value Propositions 

Cross-Org Skills 

  • Effective Communication 
  • Results Orientation 
  • Learning Agility 
  • Digital Fluency 
  • Customer Centricity 

Impact & Scope 

  • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. 

Complexity 

  • Responds to routine issues within established guidelines.

【提出書類】

職務経歴書(日英)

#LI-post

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Japan)

Travel -

Relocation -

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Similar Jobs

Every matrix - Team Manager

Every matrix

Batumi, Adjara, Georgia (On-Site)
1 Month ago
Penumbra - QA Manager - DHR Review

Penumbra

Alameda, California, United States (On-Site)
4 Months ago
Daybreak Game Company LLC - Director, Brand Marketing

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
5 Months ago
ION - UK Holdings - India - 854

ION

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Nintendo - CONTRACT - Events Marketing Specialist (LatAm)

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
ION - Sales Executive

ION

London, England, United Kingdom (On-Site)
4 Months ago
Microsoft - Director, Business Strategy, AI, Data and Azure Business Development

Microsoft

San Francisco, California, United States (On-Site)
1 Month ago
ByteDance - PICO Retail Account Manager - EU

ByteDance

London, England, United Kingdom (On-Site)
2 Months ago
Unity - Growth Partnership Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
InMobiInMobi - Sales Manager, Microsoft Advertising- Cape Town, South Africa

InMobiInMobi

Cape Town, Western Cape, South Africa (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Resource Coordinator I

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Month ago
DNEG - Production Coordinator (DNEG Animation)

DNEG

London, England, United Kingdom (On-Site)
1 Month ago
Playtika - IT Service Team Leader

Playtika

Israel (On-Site)
3 Months ago
Nintendo - Intern Distributor Marketing Support (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
4 Months ago
Moonbug Entertainment - Legal Coordinator

Moonbug Entertainment

England, United Kingdom (On-Site)
1 Month ago
Netflix - Sr. Analyst, Casualty Claims

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
Keywords Studios (Player Support) - Native French Game Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
9 Months ago
Dun & Bradstreet - Business Consultant (R-16851)

Dun & Bradstreet

Budapest, Hungary (Hybrid)
4 Months ago
Lionsgate Games - Manager, Post Production

Lionsgate Games

Los Angeles, California, United States (On-Site)
2 Months ago
Paypal - Legal Project Manager

Paypal

Omaha, Nebraska, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Tokyo, Japan

Unity - Senior Software Engineer

Unity

Tokyo, Japan (On-Site)
3 Months ago
Autodesk - Partner Sales Manager

Autodesk

Osaka, Osaka, Japan (On-Site)
4 Months ago
Salesforce - Account Executive, Cloud Sales (Service Cloud) GRB Osaka

Salesforce

Osaka, Osaka, Japan (On-Site)
1 Month ago
Workato - Commercial Account Executive

Workato

Tokyo, Japan (On-Site)
4 Months ago
Sony Interactive Entertainment - System Architect (Advanced Technology Research and Development)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
1 Month ago
Keywords Studios (Player Support) - Game Engine Programmer

Keywords Studios (Player Support)

Tokyo, Japan (Remote)
9 Months ago
Unity - Senior Client Partner

Unity

Tokyo, Japan (On-Site)
6 Months ago
ByteDance - Sales Intern-Strategic Agency Dentsu Group - 2024 Start - Japan

ByteDance

Tokyo, Japan (On-Site)
3 Months ago
Keywords Studios (Player Support) - Native Thai Game Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
9 Months ago
The Walt Disney Company - Senior Manager, Planning & Allocation, Merchandising

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Epic Games - Business Development Manager

Epic Games

(On-Site)
1 Month ago
Microsoft - Senior Partner Development Manager

Microsoft

(On-Site)
1 Month ago
PwC - CRM Leader

PwC

Prague, Prague, Czechia (On-Site)
4 Months ago
Ness Digital - Sales Manager

Ness Digital

Prague, Prague, Czechia (Hybrid)
1 Month ago
Google - Digital Sales Representative, Public Sector

Google

Reston, Virginia, United States (On-Site)
2 Months ago
Trendyol - Business Development Manager - SMEs

Trendyol

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Samsung Semiconductor - Senior Manager, Memory Sales

Samsung Semiconductor

Bellevue, Washington, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.

Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.

We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

Barueri, São Paulo, Brazil (On-Site)

Virginia, United States (Remote)

Baden-Württemberg, Germany (On-Site)

Singapore, Singapore (On-Site)

Colorado, United States (On-Site)

Penang, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by HP

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug