Customer Success Operations Analyst
Job Summary
Job Description
- BA/BS degree
- 1-2 years of experience in relevant fields
- Ability to work in fast-paced environment
- Strong communication skills
- Proficiency in Microsoft Office Suite and/or Google Apps
- Experience with CRM, Customer Success Management tools
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities
- Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities
- Vibrant office culture with world class amenities
9 skills required
Job Details
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is looking for a Customer Success Operations Analyst to join our fast-growing Customer Success Operations team. In this role, you will work closely with our Technical Support, Technical Account Management, and Sales teams to execute operational activities that drive customer success and business growth. Utilizing your deep understanding of our Customer Success tools and processes, you will assist in providing end-user support internally. You will also identify areas for process improvement and propose solutions to increase efficiency and scalability. Our mission is to stop breaches, and you will be a key part of our ability to deliver on that mission.
What You’ll Do:
Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications
Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities
Develop and maintain a deep understanding of our Customer Success tools, processes and procedures
Provide internal end-user support for Customer Success tools
Identify areas for process improvement and propose solutions to increase efficiency and scalability
What You’ll Need:
BA/BS degree
1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance
Self-starter, able to navigate in a high-pressure, fast-paced environment
Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally
Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment
Strong interpersonal, verbal and written communication skills
Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools)
Experience with CRM, Customer Success Management and/or Support Case Management tools
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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