Customer Support Specialist
Job Summary
Job Description
- Excellent communication skills
- Strong problem-solving abilities
- CRM system experience
- Customer service experience
- Empathy and efficiency
- Time management skills
4 skills required
Job Details
What you will do...
- Respond to customer inquiries via email, phone, live chat, or other support channels
- Troubleshoot and resolve customer issues with empathy and efficiency
- Provide accurate, valid, and complete information by using the right methods/tools
- Document customer interactions and escalate issues when necessary
- Collaborate with product, sales, CS and engineering teams to provide customer feedback and improve the customer experience
- Maintain a high level of product knowledge to assist customers effectively
- Meet or exceed customer satisfaction and response time targets
Who you are...
- Previous experience in a customer service or support role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable using CRM systems (Zendesk, Salesforce, Freshdesk, etc.), help desk software, or support platforms
- Ability to multitask, prioritize, and manage time effectively
- A team player with a customer-first mindset
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About The Company
Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.
With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.
Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.
Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.
We make it possible. Teachers make it personal.
Join our mission at www.quizizz.com and use your ideas to shape the future of learning.
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