Customer Support Specialist
Job Summary
Job Description
As a Customer Support Specialist at Quizizz, you'll be the primary point of contact for customers, resolving issues, answering questions, and ensuring a positive experience. This involves responding to inquiries via email, phone, chat, and other channels; troubleshooting and resolving problems efficiently and empathetically; providing accurate information using appropriate tools; documenting interactions; escalating issues when needed; and collaborating with other teams to improve the customer experience. You'll maintain a high level of product knowledge and meet customer satisfaction and response time targets. The role requires excellent communication, problem-solving skills, and proficiency with CRM systems. The work hours are 5 PM to 1 AM.
Must have:
- Excellent communication skills
- Strong problem-solving abilities
- CRM system experience
- Customer service experience
- Empathy and efficiency
- Time management skills
4 skills required
Job Details
Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.
With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.
We’re looking for a dedicated and empathetic Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping to resolve issues, answer questions, and ensure an exceptional experience with our products/services. You'll work cross-functionally with other departments to advocate for customer needs and continuously improve our support processes.
Working Hours: 5 PM - 1 AM
What you will do...
- Respond to customer inquiries via email, phone, live chat, or other support channels
- Troubleshoot and resolve customer issues with empathy and efficiency
- Provide accurate, valid, and complete information by using the right methods/tools
- Document customer interactions and escalate issues when necessary
- Collaborate with product, sales, CS and engineering teams to provide customer feedback and improve the customer experience
- Maintain a high level of product knowledge to assist customers effectively
- Meet or exceed customer satisfaction and response time targets
Who you are...
- Previous experience in a customer service or support role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable using CRM systems (Zendesk, Salesforce, Freshdesk, etc.), help desk software, or support platforms
- Ability to multitask, prioritize, and manage time effectively
- A team player with a customer-first mindset
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