Digital Account Manager

1 Week ago • 5-8 Years • Account Management

Job Summary

Job Description

The Digital Account Manager builds and strengthens relationships with lottery customers, ensuring effective use of Scientific Games' interactive programs. This role manages all aspects of the client relationship, encompassing strategy, daily operations, and continuous improvement of loyalty initiatives. Key responsibilities include developing and implementing strategies to drive player engagement, overseeing daily operations (including rewards fulfillment and player support), managing program financials, analyzing data and reporting on KPIs, and collaborating with cross-functional teams. The ideal candidate will have 5+ years of experience in loyalty program management or digital marketing, preferably within the gaming or lottery industries, and possess strong project management, communication, and analytical skills.
Must have:
  • Relationship management
  • Program strategy & execution
  • Operational management
  • Financial management
  • Data analysis & reporting
  • 5+ years experience
Good to have:
  • Lottery or gaming industry experience
  • Experience in loyalty marketing
  • Knowledge of interactive gaming solutions

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Digital Account Manager plays a pivotal role in building and strengthening relationships with lottery customers, supporting the goals of both Scientific Games and its customers. This position manages all aspects of the client relationship, ensuring effective use of Scientific Games’ interactive programs, such as players clubs and loyalty rewards initiatives.The role is responsible for the strategy, daily operations, and continuous improvement of loyalty initiatives, encompassing comprehensive planning, execution, financial management, analysis, and optimization.  

The Digital Account Manager is essential in enhancing player engagement, managing operational efficiency, and delivering valuable insights that align with business and financial goals. Through collaboration and proactive engagement, the Digital Account manager drives mutual success and fosters long-term loyalty between Scientific Games and its lottery partners.  

Key Responsibilities:  

Relationship Management 

  • Serve as the primary liaison for lottery customers, developing and strengthening client relationships to ensure alignment with their objectives and enhance program success.  

  • Build trust and credibility with customers by understanding their unique business needs and tailoring loyalty program strategies accordingly.  

  • Actively communication program performance, opportunities for improvement, and updates to stakeholders to ensure transparency and alignment.  

  • Facilitate open and proactive communication with both internal and external stakeholders, keeping them informed on program developments, performance, and new initiatives.  

Program Strategy & Execution 

  • Develop and implement strategies that drive player engagement, increase participation, and meet key performance objectives 

  • Collaborates with cross-functional teams to ensure seamless execution of program, promotions, and system enhancements. 

  • Continuously assess program effectiveness, refining approaches based on data insights and client feedback.  

Operational Management 

  • Oversee daily operations, including overseeing account management processes, rewards fulfillment, and player support 

  • Coordinate with IT and support teams for ongoing platform maintenance and updates, minimizing downtime and enhancing user experience.  

  • Responsible for managing product and IT issues, including troubleshooting and coordinating timely resolutions with technical teams, which may require availability outside of standard business hours.   

  • Oversees product testing during releases to ensure smooth functionality and performance, which may require availability outside of standard business hours  

Financial Management 

  • Responsible for program financial performance, including budgeting, forecasting, cost management, and reporting to ensure fiscal responsibility and transparency.  

  • Manage program budgets, closely monitoring financial metrics and tracking expenses to ensure adherence to financial targets. 

  • Collaborate with finance teams to forecast program expenses, revenue, manage rewards liability, and maintain oversight of vendor costs to ensure alignment with budget goals 

  • Analyze financial reports and adjust program activities based on budget performance, in accordance with contractual requirements, providing regular financial updates to customers and internal stakeholders.  

Data Analysis & Reporting 

  • Track, analyze, and report on metrics and KPIs, providing actionable insights to stakeholders to improve program effectiveness.  

  • Leverage data analytics to identify trends, optimize program elements, and make data-driven recommendations for improvements.  

  • Work closely with lottery customers to assess program performance and inform the development of future campaigns.  

  • Gather feedback from players and lottery customers to inform program enhancements and identify potential growth opportunities.  

 
Qualifications: 

Education: Bachelor’s degree in Business Administration, Marketing, or a related field, preferred.  

Experience: 5+ years of experience in loyalty program management, account management, or digital marketing, preferably within the gaming, lottery, or similar industries.  

Skills: 

  • Strong project management and relationship-building abilities with a focus on operational and financial efficiency.  

  • Proficiency in CRM systems and loyalty management platforms 

  • Excellent communication and organizational skills, with a client-focused approach.  

  • Ability to work collaboratively across internal teams and with external partners.  

Preferred Qualifications: 

  • Lottery or gaming industry experience  

  • Experience in loyalty marketing, player engagement, or customer experience management. 

  • Knowledge of interactive gaming solutions and digital loyalty platforms.  

  • Demonstrated success in optimizing program performance through data-driven insights.  

Qualifications

Education

Bachelors degree in related field.


Years of Related Experience

Years of experience 5 to 8 years


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

The Walt Disney Company - Intern, Digital & Performance Marketing, Disney+

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Days ago
Head Digital Works - Data Scientist

Head Digital Works

Hyderabad, Telangana, India (On-Site)
9 Months ago
ARHS - Netwerk Engineer

ARHS

Leuven, Flanders, Belgium (On-Site)
5 Months ago
ByteDance - Lead Research Scientist, Foundation Model, Music Intelligence

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
ByteDance - Security Software Engineer

ByteDance

Singapore (On-Site)
3 Days ago
Aristocrat Gaming - Group Financial Accountant

Aristocrat Gaming

North Ryde, New South Wales, Australia (Hybrid)
1 Month ago
SKYDANCE - Animation Production Accountant

SKYDANCE

Los Angeles, California, United States (Hybrid)
3 Weeks ago
CloudHire - General Accountant (Microsoft Dynamics 365)

CloudHire

Hyderabad, Telangana, India (Remote)
2 Days ago
CleverTap - Associate Director - Customer Success for EU and NAM region (Night Shift)

CleverTap

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Juego Studios - Senior Finance Executive

Juego Studios

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - AR Optics Architect - Pico- San Jose

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Ubisoft - Engine Programmer

Ubisoft

Mainz, Rhineland-Palatinate, Germany (Hybrid)
3 Days ago
Onward Search - Inside Sales Representative

Onward Search

Louisville, Kentucky, United States (On-Site)
2 Months ago
Techland - Game Programmer

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
3 Months ago
JustPlay - Senior Marketing Data Analyst

JustPlay

(Remote)
2 Weeks ago
Proof of Play - Senior Unity Engineer

Proof of Play

(Remote)
1 Week ago
ByteDance - Research Scientist Intern (Doubao (Seed) - Music Foundation Model) - 2024 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
Epic Games - Software Engineer, Developer Relations

Epic Games

Seoul, South Korea (On-Site)
1 Month ago
WebFX - Jr. Web Developer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
5 Months ago
Epic Games - Senior Pipeline Developer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Georgia, United States

PlayStation Global - Senior Gameplay Engineering Lead

PlayStation Global

United States (Remote)
17 Hours ago
ByteDance - IT Asset Manager

ByteDance

San Jose, California, United States (On-Site)
3 Days ago
ZeniMax Media - Senior Test Engineer

ZeniMax Media

Cockeysville, Maryland, United States (Remote)
6 Months ago
Meta - Software Engineer, Computer Vision (Technical Leadership)

Meta

San Francisco, California, United States (Remote)
4 Months ago
AppLovin - Business Development Manager, eCommerce

AppLovin

Palo Alto, California, United States (On-Site)
7 Months ago
Meta - UX Researcher, Qualitative

Meta

New York, New York, United States (On-Site)
4 Months ago
VX Media - Public Relations Intern

VX Media

New York, New York, United States (On-Site)
1 Month ago
Magic Leap - Principal Product Design Architect

Magic Leap

Plantation, Florida, United States (On-Site)
3 Months ago
Forescout Technologies  Inc  - Professional Services Engineer - DoD

Forescout Technologies Inc

California, United States (On-Site)
2 Months ago
Globalization Partners - Senior UX/UI Designer – Web & Mobile (AI Native App)

Globalization Partners

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Ember Lab - Construction / Fixed Asset Accountant

Ember Lab

Orange, California, United States (On-Site)
1 Month ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
5 Months ago
NVIDIA - US Indirect Tax Manager

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Interactive Brokers - Client Service Representative

Interactive Brokers

Tokyo, Japan (Hybrid)
5 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
5 Months ago
Tencent - Senior Strategic Sales Executive

Tencent

California, United States (On-Site)
1 Month ago
NVIDIA - Senior Director - Deals Accounting

NVIDIA

Canada (On-Site)
1 Month ago
Playtika - VIP Account Manager

Playtika

Romania (Hybrid)
4 Days ago
The Pokemon Company International - Senior Sales Manager, Brazil (TCG)

The Pokemon Company International

Mexico City, Mexico City, Mexico (Hybrid)
2 Days ago
Jelly Smack - Join Our Talent Pipeline: Future Account Manager Roles

Jelly Smack

Los Angeles, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Alpharetta, Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Duluth, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Kansas, United States (On-Site)

Arizona, United States (On-Site)

Oklahoma, United States (On-Site)

Topeka, Kansas, United States (On-Site)

Georgia, United States (Remote)

United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug