Director of Product - Shipping Platform

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team:

Joining the Shipping team at eBay means becoming part of a dynamic group dedicated to revolutionizing logistics within our global marketplace. The Shipping team is integral to eBay’s mission, focusing on creating seamless, efficient, and innovative shipping solutions that enhance the buying and selling experience globally.

As the leader of the Shipping Platform product, you will guide a team of product managers in delivering cutting-edge solutions across both mobile, web and API platforms at a global scale, ensuring alignment with eBay’s strategic goals around driving GMV and revenues. You will craft a comprehensive product strategy that caters to the diverse needs of our marketplace, driving impactful and measurable outcomes. This role demands strong leadership and communication skills to foster collaboration within the team and with external partners. Our team thrives on innovation, urgency, and a deep connection with our users, all while maintaining a fun and engaging work environment.

What you will accomplish:

• Create Product Strategy & Vision. Own the holistic vision and end-to-end execution of across a portfolio of shipping solutions for our Sellers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.
• Design a Multi-Year Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy.
• Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.
• Break Down Silos & Enable Strong Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment.
• Empower Teams To Rapidly Prioritize & Execute. Build in processes to ensure the team can execute with speed and transparency. Inspire a “decide and go” mentality across your team to prioritize and propel the product development process forward to hit our targets. Partner closely with Program Management to manage through blockers and communicate dates and milestones.
• Build & Inspire a World-Class Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent. You will be a part of the leadership team in the Shipping Product organization.

What you will bring:

• 10+ years of experience in building products (and 5+ years managing a team of product managers), deep expertise in customer focused product management and product development lifecycle
• Experience with online marketplaces, ideally with exposure to shipping & logistics, preferred.
• Technical depth and proven experience with building engaging, customer-focused, end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.
• Experience managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence. Proven ability and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.
• Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale.
• Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product.