EMEA Vendor Manager SEMA

Description -

Job Summary
This role is responsible for leading a team of individual contributors, developing account strategies, and maintaining strong client relationships. The role monitors account performance and engages with stakeholders to drive improvements and optimize processes. The role handles contract negotiations, mitigates risks, and oversees talent development within the team to ensure exceptional client service and business growth.

Responsibilities

• Works closely with the account management team to develop account plans and strategies for key clients to meet their specific needs and objectives, aligning them with the organization's goals.
• Leads a team of individual contributors, establishing and monitoring performance goals and ensuring the timely delivery of client solutions.
• Builds and maintains strong client relationships, serving as the main point of contact for key accounts and ensuring client satisfaction.
• Monitors the performance of client accounts, tracking key metrics and KPIs, and taking corrective actions as needed to achieve targets.
• Engages with both internal and external stakeholders to identify improvement areas and utilizes data-driven insights to develop improvement plans.
• Streamlines and optimizes operational processes to ensure efficiency and effectiveness while proactively seeking upselling and cross-selling opportunities.
• Addresses and resolves any customer issues or concerns promptly, ensuring high levels of customer satisfaction.
• Leads contract negotiations and renewals, ensuring that terms and conditions are favorable for both the organization and the client.
• Handles budget and resource allocation while identifying and mitigating risks associated with client accounts, in compliance with contracts and agreements.
• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in account management, business development, supply chain, customer service, or a related field.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement