Forum Community Ambassador - Cities: Skylines II

1 Month ago • All levels • Community Management

Job Summary

Job Description

As a Forum Community Ambassador for Cities: Skylines II, you'll be a part-time freelancer responsible for fostering a healthy and inclusive online community. Key responsibilities include managing and moderating the game's forum, executing community activities, communicating player feedback and bug reports to developers, and providing reports on community sentiment. You'll work closely with the Community Program Specialist, defining your weekly hours (typically 15-20) based on community needs. The role involves connecting players and developers, ensuring smooth communication about suggestions, requests, and issues. Success will be measured by your contribution to community growth and engagement.
Must have:
  • Proficiency in English (written & verbal)
  • Strong interpersonal skills
  • Community management experience
  • Basic social media knowledge
  • Manage and moderate forum
  • Communicate player feedback to developers
Good to have:
  • Forum/Reddit/Discord experience
  • Cities: Skylines experience
  • Technical knowledge of Cities: Skylines II
  • Customer service experience
  • Jira knowledge

Job Details

About the role

As a Community Ambassador, you work as a part-time freelancer to support moderation and communication of the forum for your assigned brand. You support the growth and engagement of a healthy and inclusive community by assisting in the execution of the community plan and supporting the management of relevant channels. 

You are also responsible for measuring the success rate of the assistance you provide, providing reporting on community feedback and sentiment to your manager. 

You report to the Community Program Specialist of the brand and work closely with them in day-to-day operations. You are responsible for the brands forum, with focus on helping connect the developers with the players and communicate surrounding bug reports, feedback, and suggestions/requests. 

You define your number of weekly working hours in agreement with your Community Manager, depending on the needs of the brand and activity in the community. This can vary along the lifecycle of a project. You are paid as a freelance worker, on the number of effective work hours reported, normally not exceeding 15-20 hours per week, at an hourly rate defined in your contract.


Key Responsibilities

- Manage, grow, and cultivate a healthy community for your assigned community.
- Manage and moderate the brand forum.
- Execute community activities assigned to you on relevant platforms.
- Communicate with players when they submit reports, feedback, or suggestions/requests.
- Communicate with developers about the reports, feedback, or suggestions/requests from players.

Required Qualifications

- Proficiency in English both written and verbal.
- Strong interpersonal skills and composure.
- Experience in community-focused projects, like moderating, administrating or leading thriving fan communities and initiatives.
- Basic knowledge of social media platforms.

Desirable

- Experience managing online communities on forums, Reddit, Discord and other platforms (content production, posting, moderation, etc.).
- Interest and experience with Cities: Skylines as a community and a game.
- Interest and knowledge of the more technical aspects of Cities: Skylines II.
- Experiance in customer service or other support roles.
- Knowledge of Jira.Practical information
- Scope: Hourly-paid, part-time freelance / contracting job


- Reports to: Community Program Specialist
- Location: Remote work


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About The Company

Paradox Interactive is a leading, global publisher of deep, replayable games.

We create intellectually challenging games, with long lifespans and a vibrant player communities. Our heart and soul lies in strategy and management games but we occasionally make calculated bets in other genres where we believe there is break-out potential.

Our steadily-growing portfolio includes titles from established series like Crusader Kings, Cities: Skylines, Europa Universalis, Stellaris and Hearts of Iron. Millions of people from all over the world play our games every month, and participate in their continuous development through their purchases and insights they share with us.

Paradox offices are located in Sweden, France, Netherlands, Finland and USA, and each houses creative staff, skilled in a wide variety of areas of expertise. No matter the specialization, each of us contributes to giving our players the best game experiences and value for their money and time.

Everyone at Paradox is expected to know our players, why they love our games and have an awareness of how their work impacts them in the end. We foster highly-engaged communities, where we encourage our fans to share their sentiment, and empower our colleagues to turn that feedback into action that benefits both our business and fans.

If that sounds good, and you share our vision, we’d love you to join us. Check out our career page: https://career.paradoxplaza.com/#jobs 

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