Media Performance Engineer II, Distribution

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

• Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports,
• entertainment & news.

Media Engineering builds the software and systems that prepare media content and metadata for the Disney Streaming platform - providing the best possible playback experience to our viewers. Media Engineering handles audio, video, & metadata content from ingest through publish - for normalization, processing, and packaging - supporting operator tools and automation for a scalable workflow. We build and coordinate logic across players and back-end services to measure, control, and optimize playback across our stack. The Media Experience, Performance Engineering - Distribution Team is nested at the intersection of technology and innovation within Disney Entertainment and ESPN Technology (DE&ET).

Responsibilities:

In the role of Media Experience Performance Engineer II on the Distribution team, your daily responsibilities will require a combination of strategic planning, time management around internal initiatives, an ability to collaborate with development, operations and engineering teams, a hands-on approach to leadership and mentoring within the larger Media Experience organization, while utilizing cross-functional skills to ensure optimal performance across the Media Experience Distribution team and Disney owned and operated streaming services.

You will:

• Streamline CDN operational workflows. This involves reducing steps and centralizing monitoring, alerting, and notifications to improve efficiency and effectiveness.
• Manage and monitor CDN performance and availability, ensuring that CDN services operate smoothly and efficiently, and troubleshoot any issues that arise.
• Implement and configure CDN solutions: work closely with other IT professionals to design and deploy CDN solutions that meet the needs of the company and its clients.
• Provide real-time visibility into active and historic CDN traffic targeting to help in determining cost-optimal traffic allocations and establish a change control process for global traffic configuration.

Basic Qualifications

• Bachelor’s degree, and/or equivalent work experience
• CDN experience and their relation to network operations, transit, and peering.
• 2+ years of hands-on experience with Live Video Streaming Systems, including encoding, distribution, and playback.
• Understanding of the live and VOD content delivery life cycle – “glass to glass”.
• Experience in a production environment, preferably in a high-availability, large-scale setup on AWS or another public cloud.
• Good communication and collaboration skills, with the ability to work in a team.
• Basic quantitative, analytical, problem-solving, debugging, and decision-making skills.
• Exposure to interfacing with OTT and mobile devices (Roku, Game Consoles, Apple TV, Android, iOS, etc.).
• Awareness of network-level tools; ThousandEyes, Kentik, Catchpoint.
• Familiarity with data visualization tools; Grafana, Datadog, Kibana, Splunk.
• Familiarity with ticketing and tracking systems like JIRA and Confluence.
• Basic proficiency in data structures (SQL).
• Demonstrated ability to deliver results through ambiguity.
• Basic knowledge of video streaming quality metrics and technical aspects affecting the viewer experience.
• Exposure to tooling used to analyze subscriber data, trends, and performance metrics.