Mobile Service Coordinator
Job Summary
Job Description
- Problem-solving skills
- Strong organizational skills
- Excellent communication
- Data accuracy
- Collaboration with teams
- Fluent English
- Valid driver's license
- Automotive experience
- Dutch language skills
- Understanding of geography and logistics
1 skill required
Job Details
Are you a problem-solver who thrives in fast-paced environments? Tesla is looking for a Mobile Service Coordinator to streamline and optimize our service operations, ensuring efficient support for customers and teams across the Netherlands.
This role can be based at any of our Service Centers in the Netherlands and may involve occasional travel within the country. If you're ready to pivot quickly, manage priorities, and contribute to a high-performing team, we’d love to hear from you!
- Solve Problems: Address customer concerns over the phone, escalate complex cases, and provide guidance to ensure a smooth resolution process
- Coordinate and Optimize: Schedule, reschedule, and adjust appointments to improve efficiency, optimize routing, and enhance customer satisfaction while maintaining accurate records in our systems
- Collaborate Effectively: Work closely with service centers, field teams, and pre-diagnostic teams to ensure seamless operations and consistent communication
- Support and Report: Handle parts and lease requests, provide updates on customer flow, and confidently report on KPIs to drive team success
- A strong problem-solver with a natural ability to adapt to fast-paced, dynamic environments
- Experience working with various systems and ensuring data accuracy
- Proven expertise as a coordinator with excellent organizational skills
- Comfort working with different teams and stakeholders, with a focus on collaboration and effective communication
- Preferably, some technical understanding or experience in the automotive field
- Fluent English (required); Dutch is a bonus
- A good understanding of geography and travel logistics to optimize scheduling
- Ability to handle multiple priorities, meet deadlines, and manage escalations effectively
- Legally permitted to work in the Netherlands
- Valid driver's license (B)
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