Operations Manager Colombia & Peru

1 Month ago • All levels • Operations

Job Summary

Job Description

The Operations Manager will drive operational excellence across all areas of the business in Colombia & Peru. Responsibilities include liaising with the Head of Ops Latam and Country Manager to set strategic goals; planning and monitoring daily operations; coordinating and evaluating business procedures; overseeing and refining customer support processes; managing relationships with external partners; analyzing performance data; and ensuring regulatory compliance. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a high-volume, fast-paced environment and possess strong leadership, communication, and organizational skills. A deep understanding of diverse business functions and principles, as well as regulatory procedures in Colombia and Peru, is essential.
Must have:
  • Proven experience as Operations Manager
  • Excellent organizational & leadership abilities
  • Outstanding communication & people skills
  • Knowledge of industry's legal rules & guidelines
  • Knowledge of regulatory procedures in Colombia & Peru
Good to have:
  • Experience in online gaming or related industries
  • Proficiency in Spanish
Perks:
  • Flexible working hours
  • Team socials and events
  • Annual training and development budget

Job Details

The Operations Manager will drive operational excellence across all areas of the business. This role is responsible for ensuring we have resources and procedures to drive the company strategy forward, ensuring the business runs smoothly.

You’ll coordinate multiple departments, ensuring they have the people and development plans required to function successfully and providing guidance and coaching where necessary. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a high-volume, fast-paced environment.

You will be an established leader who can devise and implement processes and efficiencies to successfully run the business, streamlining the company’s operations to facilitate long-term success. 

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks. 

Role and Responsibilities

  • Liaise with the Head of Ops Latam and the Country Manager to set strategic goals, devising and delivering aligned operational activities.
  • Plan and monitor the day-to-day running of the business to ensure smooth progress.
  • Coordinate and evaluate the efficiency of business procedures according to organizational objectives, implementing improvements where possible.
  • Oversee customer support processes, refining them to enhance customer satisfaction.
  • Revise and/or formulate policies and successfully manage their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics, feeding back to the business regularly.
  • Ensure that the company operates in compliance with regulatory and legal requirements.

Work experience and skills

  • Proven experience as Operations Manager or equivalent position.
  • Excellent organizational and leadership abilities.
  • Outstanding communication and people skills.
  • Knowledge of industry’s legal rules and guidelines.
  • Knowledge of regulatory procedures in Colombia & Perú.
  • In depth knowledge of diverse business functions and principles.
  • Working knowledge of data analysis and performance/operation metrics.
  • Familiarity with MS Office and G-Suite applications.

Benefits:

Some of the perks of working for us:

  • Flexible working hours.
  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).
  • Annual training and development budget, and we have many many more initiatives!

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About The Company

Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair"​ algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.

The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch. 

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