Program Manager - FFGS

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Live Operations lives by a follow-the-sun model, with Rioters distributed globally providing 24/7 coverage in critical areas, such as manning the Network Operations Center, Live Producers, Release Managers, Live Services Data, and working with the Compliance Team. Live Operations Rioters are available for any problem, at any time because running a game as a service means we’ve made an implicit promise that the game is available to play whenever players expect it to be. We believe in rapid responses and clear communications, whether the issue stems from our own systems or not. We know exactly how much it sucks when a plan to play with friends is ruined by an outage, so we’re overzealous about finding, anticipating, and eliminating player pain as fast as possible. 

As a Program Manager on Fight For the Golden Spatula team, you will report to the Manager on Game Production. You'll be joining the team responsible for working with our partner to support deploying and updating our game to our players in China. You will be involved with improving our product delivery pipeline with a continuous delivery mindset, using both process and technology at your disposal. You understand what fuels games as a live service and have a passion to improve the experience for internal developers getting content out the door, and more importantly, the players. You are a communication authority able to craft efficient and clear messages to any size group or situation. You will wrangle processes and organize teams to keep momentum building, fostering teamwork and continuous improvement across the organization.

As a Rioter in China, you'll join a team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention and maniacal passion for gaming. 

To reinforce Riot’s collaborative culture in our China offices, we’ve decided to do away with the constraints of traditional hierarchical title structures that are more common in the region. Titles don’t really matter at any of Riot’s offices, but we chose to take this extra step in our China offices to foster a space where teamwork thrives. We believe that removing this constraint will promote individual autonomy, ownership, collaboration, and a focus on results. We promise you won’t need a title at Riot to make an impact.

Responsibilities

• Work closely with our partners on release planning, deployment process, release protocols, pipeline management to ensure that we are delivering the best player experience and provide solutions on how we can prevent and mitigate player pains. 
• Maintain our development environment, optimize our development pipeline, challenge the impossible as you improve upon our continuous deployment process. 
• Keep daily documentations about detailed release details of the game, inform stakeholders and cooperate with other pillars for optimization. 
• Bridge the gap between development and operations by facilitating discussions and making decisions that impact the live service and our players.
• Collaborate all necessary parties across Riot and external partners to establish best practices and Service Level Agreements (SLAs) for the live operation of our game.
• Promote and spread the release culture and continuous improvement mindset throughout the entire organization.

Required Qualifications:

• 3+ years of experience in a Program Manager/Release Manager or related role in the game industry.
• Cross-team collaboration and external partnership working experience. 
• Experience with game development life cycle 
• Experience establishing and maintaining practical work systems
• Experience working with software development methodologies (Agile, Waterfall, Kanban, Lean, etc).
• Bilingual Fluency: English and Mandarin

Desired Qualifications:

• Experience in overseas games release
• Genre affinity in auto-chest games
• Experience shipping mobile games and managing live operations

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

Our Perks

Riot Games fosters a player and workplace experience that values teamwork embodied by the and. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of and our ongoing work to build the.