Researcher III - Central User Research

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Researcher III for Riot Discovery Studios (RDS) on the Central User Research Team you'll be part of the larger RDS Central Insights group, partnering with leaders on early and late discovery game projects in RDS (i.e. prototyping and pre-production phases). You'll conduct studies and analyses to inform the direction, experience, systems, and features of Riot's new games. You will also conduct robust audience research to deepen the understanding of these game’s potential players. Your scientific skill-set coupled with your audience insight will ensure that we are continuously building confidence that teams are making a game that will be truly awesome for players.

Responsibilities:

• Drive user research efforts on game teams in partnership with production & design leadership on high complexity, ambiguous problem spaces to help direct the experience of our new games, systems, and features.
• Construct and perform labs, studies, and surveys - sometimes with novel or complex methodologies - designed to answer business, design, development, and usability questions
• Be an advocate for our players and provide strategic guidance about their wants, needs, and behaviors
• Meaningfully contribute to discussions on the best way to conduct and improve testing and audience research work for games in development
• Help to drive operational best practices and craft standards for how we use user research in RDS Office
• Share your results with game and RDS leadership in clear, illustrative presentations that drive meaningful change
• Mentor other researchers, helping them learn from your experiences

Required Qualifications:

• Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 4 years of relevant research experience in game development
• Experience in user research, especially in testing methods that yield useful qualitative sentiment (i.e. discussions, IDI), quantified sentiment (i.e. surveys), and direct observation of behaviors (i.e. think aloud). 
• Experience running playtests in a variety of paradigms potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms
• Trusted to operate independently regardless of structure, owns larger problems/projects/workstreams
• Ability to work collaboratively with others
• Experience synthesizing and presenting data for maximum impact and understanding
• Experience designing and performing basic survey research

Desired Qualifications:

• Experience conducting games user research during the early stages of the development life cycle particularly incubation, prototype, and pre-production
• Familiarity with audience research including methods for identification and definition (larger scope qual, larger scale/scope quant, MROC, segmentation, persona development)
• Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
• Familiarity with qualitative methods and analysis
• Experience leading complex projects with multiple collaborators and work streams
• Experience managing vendors
• Experience working with leadership at the “team of teams” level on strategic and operational problems

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.